Poor
Based on 11,886 reviews
MrFluffyFriend™2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Reuben L.
Unable to return goods as not UK they are China. Unsafe product and not as described. AVOID
Reply from MrFluffyFriend™Feb 16, 2023
Hi Reuben! Thank you for sharing your feedback. This is not a common situation. I want to be able to check the status of your order. Can you send us an email at [email protected]? We hope that you will give us an opportunity to make this right for you.
Sallie Bette R.
My dog loves the bed! I wish there was a more to it- like body and support in the middle.
Reply from MrFluffyFriend™Jan 25, 2023
Hi Sallie! Nothing makes us happier than knowing your pets love the beds. We try to constantly improve our products and services with helpful feedback like yours. Thank you so much for the feedback! 🐾️
Marietta M.
Eine erste Bestellung von zwei Hundebetten hat nach langer Lieferzeit gut geklappt! Die Ware kommt aus China und vermutlich dauert es deshalb so lang. Vor einigen Wochen habe ich dann eine Schutzmatte fürs Auto bestellt, angeblich wurde die Ware vom Lieferdienst abgegeben, was leider aber nicht passiert ist. Jetzt geht der Mailverkehr hin und her, es wird immer wieder auf den Lieferdienst verwiesen, der Lieferdienst verweist auf MrFluffy. Das Geld ist weg! Ich habe jetzt die Faxen dicke und werde mich an den Verbraucherschutz wenden!
Reply from MrFluffyFriend™Feb 16, 2023
Hallo Mariette! Vielen Dank für Ihr Feedback. Dies ist keine gewöhnliche Situation. Ich möchte den Status Ihrer Bestellung überprüfen können. Können Sie uns eine E-Mail an [email protected] senden? Wir hoffen, dass Sie uns die Gelegenheit geben, dies für Sie richtig zu machen.
Brigitte S.
Weich und fluffy , wie beschrieben!! Ich habe Pflegehunde u werde es ausprobieren!! Später kommen meine Erfahrungen....!!
Reply from MrFluffyFriend™Feb 17, 2023
Hallo Brigitte, vielen Dank! Wir freuen uns über Ihr Feedback. Unser Ziel ist es, die beste Erfahrung für Ihre Haustiere zu bieten. Bitte schauen Sie immer in unseren Newslettern und E-Mails nach, da wir oft Promo-Codes anbieten, die Sie bei Ihrem nächsten Einkauf nutzen können.
Erana M.
I was surprised by the packaging. I expected information on how to take care of the bed and Return information. It was packaged kind of crude and stuffed in a package too small. However the bed is fluffy and she use it sometimes. I should have purchased a larger size so she can spread out. I really like the bed.
Reply from MrFluffyFriend™Jan 25, 2023
Hi Erana! Thank you for your feedback. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Karen B.
I have a one year old American Bull Dog who rips apart all dog beds, so I was hesitant to buy one of these. I also have a Golden Retriever and a Shug (Shih Tzu/Pug), so I ordered two XL. I have had the beds for more than a month now and they are indestructible and my dogs all LOVE them. The secret seems to be that they don't have any filling in them. Instead, they are made with lots of extra fluffy fabric and put together in a way that they are super comfy. While I continue to throw away fluff from Duke's other beds, these have no holes and he doesn't even seem interested in destroying them. Also, my bulldog and retriever like to spoon on an xl together. My shug has lots of extra room on the xl, and is happy there. We are 100% satisfied!
Reply from MrFluffyFriend™Feb 17, 2023
Hi, Karen. Thank you for leaving us a positive review. We are very happy to hear that you loved our product and will make sure to pass along your kind words to the rest of our team. Customer satisfaction is our top priority, and your review reinforces our efforts to provide the best products and service possible. So thank you again for your kind words, and we look forward to your next purchase.
Susan F.
Small Bits of the mat coming out
Reply from MrFluffyFriend™Feb 16, 2023
Hi Susan! Thank you for sharing your feedback with us. We apologize that we didn't meet your expectations. We want to discuss this with you, so could you please reach out to us at [email protected]. We would like to make things right and hope that you will give us another opportunity to do so.
Jayne A.
Terrible I strong do not recommend this company they are a con
Reply from MrFluffyFriend™Feb 16, 2023
Hi Jayne! Thank you for sharing your feedback with us. We apologize that we didn't meet your expectations. We want to discuss this with you, so could you please reach out to us at [email protected]. We would like to make things right and hope that you will give us another opportunity to do so.
