Mr. Rooter PlumbingReviews of mrrooter.com

I called Mr. Rooter for a service call on a clogged kitchen sink drain. The fellow arrived within the hour, assessed the situation, and determined that his plumbing snake should clear the clog. After several attempts at running the bare snake cable (without a diffuser on the end), he declared that he would be unable to clear the drain with the equipment he had. He suggested the next step would be to schedule his "outside" crew who would have equipment better suited for the job (I'm thinking backhoe and digging up the yard). He then presented his bill, $306 for the less than 45 minutes he was here, and without any relief of the stopped-up drain problem. I then scheduled another plumbing company who was able to clear the clog which happened to be about five feet further down the drain line than Mr. Rooter's snake traveled.

Mr. Scott Ferguson did a complete plumbing job for me on Mon, Tue, and Wed. He drove all the way down from Erie Pa to New Castle Pa. to do the job. He was extremely nice and worked extremely hard. He had to get up early to drive an hour to an hour in a half just to do the job. He showed up on time everyday, and worked all the way through the day until it was time to go home. I also liked that he cleaned up after the day was done everyday. I would highly recommend him for any job. I would like to recommend that your company send a helper with him next time he has as big a job as he had here.

Avoid these people like the plague! While they promptly fixed the water backup, their financing rep, Conrad, who collects model trains, asked me if I wanted to sell some Tycho model trains that he saw in my basement. Mr. Rooter management refused to respond to complaints about this predatory behavior. Conrad was also a key player in offering overpriced and unnecessary services. The cleanup service was nowhere close to being worth what they charged. Two guys sprayed the basement, did a poor job cleaning up the mess the plumbers made, and hastily exited. The plumbers prevericated about the damage their excavation to replace a pipe caused, claiming the mound of dirt they left would settle. Over a year later, it did not. Mr. Rooter is all about getting its snout into your wallet for as much as it possibly can. Reputable plumbers told me that they would have done the work for half what Mr. Rip -er Rooter charged. After I drop kicked them in Google Reviews, Mr. Rooters Marketing Manager Michaela Meadows called to see how they could resolve the issues. She refused to provide a mailing address to which I could send written comments. What legitimate, ethical business refuses to provide a mailing address? Why doesn't Mr. Rooter's owner list a physical address on its website? Then Ms Meadows and Mr. Rooter stonewalled the Better Business Bureau by refusing to reply to the complaint I filed against it with the BBB. By not responding, Mr. Rooter and its unethical marketing manager precluded the BBB from publishing my unfavorable review, because they know that that BBB gives a business time to respond to complaints before it publishes a adverse review. Its price is highly inflated and its staff are not trustworthy. Don't make the mistake of allowing these people on your property or into your wallet.

To unclog drain outside to septic cost $583.00 for 30 minutes of work. Never again will I use Mr. Rooter.

I would of given zero stars. They scammed a 100 year old woman out of $6200of her savings to repair a supposedly broken water main. She is on a fixed income. She was still getting water in her basement. They came out again and said her water heater was leaking. They wanted $2000 to replace it, her water heater was not leaking! They said her thermal expansion tank was bad and wanted $500 to fix it. It was bad and was replaced for $37! Not by them. I would of directed her to use a more reputable company.

The field supervisor Danny went above and beyond. The crew that were dispatched to our property this past week were amazing. Every one that was involved went above and beyond. They took care of our end, answered all questions, and explained everything in detail.

Avoid at all cost. He is a scammer

My family and I are very upset with Jorge Alfaro of Mr. Rooter. My parents called to have a clogged drain in the kitchen fixed. Jorge came and unclogged the drain then continued to inform my 90-year-old dad that he needed a new garbage disposal and new drainage pipes. My dad usually fixes these things and he knew the disposal was still working but he recently had surgery and could not lift more than 5 lbs. Jorge quoted a price of $1.700 for all of it. It took him 2 hours to do all the work but he did not even replace the drain that comes with the new garbage disposal. He then presented my parents with a bill for over $2,000. We looked up the prices of the supplies and it came to $200 so he charged them $900 an hour! He left all the items from under the sink out on the floor and left and my dad unable to bend over to clean up his mess. To make matters worse, he installed a garbage disposal that was not the same kind, it was not hard wired and he did not know how to plug it in, so they were left with a new garbage disposal that did not work when the one he took out did work. He did not give my parents a receipt and said they would mail it but never did. We had to go to the unsympathetic, uncaring owner to get it. We saw that the supplies, tax and labor are not separated to see what each charge was. We feel Jorge and his boss just took advantage of an elderly couple.