Reply from MT4ProfessionalMay 9, 2021
Hi Cajetan,
we checked our billing system and we discovered you created 2 different accounts with 2 different emails:
* The first one on 6 Jan 2021: c******@hotmail.co.uk
* The second one on 19 Jan 2021: c************@gmail.com
First of all, why have you created an additional account? Maybe you wanted to bypass the free trial limitation by creating a new account without paying for it. It doesn't seem fair behavior.
You unsubscribed only from the c******@hotmail.co.uk account (https://imgur.com/9lsjyTp), but you have never unsubscribed from the c************@gmail.com account (https://imgur.com/A8KG8KR).
So since you have NEVER unsubscribed from the c************@gmail.com account, after the trial period you were charged as explicitly stated during the registration process. However even if you were charged for your fault, we refunded you (https://imgur.com/ncSQAQO).
Not only this, you tried to subscribe again multiple times using the c******@hotmail.co.uk account (https://imgur.com/4Ybh2hU). It doesn't seem to be the behavior of someone been stolen.
You said you have never used the software, but you have downloaded it and you scheduled an appointment for a dedicated FREE one2one. However, you never showed up to this meeting, making us lose time for a meeting without anyone and you have deprived others really interested in MT4Professional of this slot.
Your entire behavior does not seem to be fair. We have done everything to help you, offering also additional FREE consulting, but you have refused it.
You said we have stolen money, but without any proof. Instead, we have provided you with proof of your non-fair behavior and that the charge was caused by your non-fair behavior since you have created 2 different accounts. Are you still sure we are the "scammers"?