Murphy Door® ShowroomReviews of murphydoor.com

Part of this is on me, but Alijah could have been way more helpful. I purchasdd the hamper door and calculated the loss of door depth to be the depth of the door (12 inches) when it was closer to 17 inch of loss for clearance. Now there are videos showijg this on YouTube. Murphy later said they've had people get upset by this and therefore it should have been said on the sales call. Then door shipped with the incorrect hamper door. Completely different than what was pictured. They said it was what I ordered but it most definitely was not and was not in the configurator. I get messaged 10% off all the time and asked thay meet me in the middle to ship the correct hamper door and they wont do it. I should have researched the depth more, thats on me but the rest is just a bad eCom experience and bad customer service.

We recently purchased a Murphy Door hidden mirror door for a customer’s home with a safe located behind it. Our configuration was approximately a 28-inch door in a 30-inch opening, and with delivery this is essentially a $3,000 specialty door before the small discount we received. I want to separate my opinion of Murphy Door as a company from my opinion of this particular product. The people at Murphy Door were excellent to deal with. Communication was good and they stood behind their product. Our original mirror door arrived with a significant full-height bow/warp. Murphy Door asked us to lay it flat in a climate-controlled environment and allow it to acclimate. We followed their instructions, but unfortunately there was no significant improvement. To their credit, they had told us they would take care of us if the warp didn’t resolve, and they did exactly that. They processed a warranty replacement quickly and kept us updated throughout the process. I actually consider that a big positive. Manufacturing and shipping issues can happen. No company is going to be perfect, but Murphy Door was perfectly accountable, which says a lot about the people and company. The replacement door did not have the same warping issue. The hinges and hidden-door mechanism work well, installation information was good, and we followed Murphy Door’s recommendation to use an oil-based finish rather than a water-based coating. Where I arrive at 3 stars is the fit and finish of this particular hidden mirror door relative to its nearly $3,000 price. From normal viewing distance, the finished installation looks very good. However, when you look closely at the mirror/glass edges and how the mirror interfaces with the surrounding door material, I expected a more refined finish at this price point. Our replacement also has a small raised imperfection on the concealed interior face. The customer was comfortable accepting it, so we did not pursue another warranty issue. I understand that manufacturing a large operating hidden mirror door presents challenges that something like a hidden bookcase may not. The mirror has to be adhered to an engineered/MDF-type assembly while everything remains flat, aligned and operational. I’m only reviewing this particular product—I have never installed Murphy Door’s other hidden-door products. One other thing buyers should know when researching Murphy Door reviews online: Murphy Door offers an affiliate program where customers/content creators can potentially earn money from resulting sales. They actually invited us to participate after our purchase. There is nothing wrong with an affiliate program, but it’s worth knowing that some online content may have a financial incentive attached to it. Look beyond polished finished photos and pay attention to close-up construction details. Overall: 2/5 stars. Excellent customer service, communication, warranty support and accountability. The hidden-door mechanism works well and the concept is great. I simply think the fit and finish of this particular Murphy Door hidden mirror door could be improved for the price. More photos to come: I’ll be adding additional close-ups of the mirror edges, interior side, fit and finish, and completed installation to help other buyers see the details that aren’t always visible in finished promotional photos.

Don’t purchase from them. My Murphy bed came with no hardware, and no one answers the phone, or emails. Customer service is terrible. We’ve been trying to contact someone for weeks