MusabelaReviews of musabela.com

I bought a pair of shoes and they did not fit the structure of my foot. I put in for an immediate refund following all of their procedures. They emailed back saying they would get back to me in a couple of days. They said they received my request and would be send out a return address/procedures. They did not. I sent another email. They said to be patient. I was. Still, a week later nothing. The phone number for customer service does not work. I do not understand why I can’t get a return address to send these back for a credit. This seems fraudulent. I would not buy shoes from this company unless you are up for a gamble.

Twice I have been sent the wrong shoes so when I told them I thought I would receive the right shoes the third time but nothing has ever shown up. It’s been over a month and a half and now they have ghosted me worst customer service in the world.

My shoes just arrived. When i o pened the package the very strong smell of plastic gave me heart palpitations And the shoes are terrible. They arent wide like i ordered. Cheapest plastic shoes ive ever ordered. They are made in China which explains everything. The websites says they are based in Irvine California. Uncomfortable and not supportive.pure crap. Total waste of $. They are awful. Don't waste your money. I wish I could give no stars

Wow. Ordered diabetic footwear for an adult and it was too small for my dog to wear. These were not diabetic footwear. Also seen that this place was stationed out of Irvine, California, but when you go to return it, it has to go to CHINA?!?! wtf! MIN IMUM SHIPPING COST TO RETURN WAS $50.00!

Update 7/13/25: So Musabella just replied to my original review post with a generic message that they had already sent to me by email to my previous requests for a refund. They still have not given me any information about their support number not working or how to reach out to them in any other way. So no I am not changing my review until I can talk to a real person and get the satisfaction I am looking for. Sorry! The only star deserved because they arrived. But a 1 star is too good of a rating. Shoes didn't fit. They are very light weight. No tags for size or brand on them anywhere. Took over a month to receive them. They are shipped from China even though they show different US addresses. They wanted to give $25 & 25% shopping credit for replacing them but never gave me an address to return for full refund. Customer service number doesn’t work, just disconnects so only communication through email. Now no response at all. I tried to get disputed charge at my bank and that didn’t work because I received the crap shoes. So now I’m out $65. Not sure where the 5 star reviews came from? All I can say, is good luck to whoever orders their shoes. Read reviews first and make sure they are truly a US company.

A 1 star is too good of a rating. Shoes didn't fit. They are very light weight. Took over a month to receive them. They are shipped from China. They wanted to give $25 & 25% shopping credit for 2 pairs of shoes for returning them. Also, they wanted to connect me with a customer service rep, but I would have to enter credit card info. Not sure where the 5 star reviews came from? All I can say, is good luck to whoever orders their shoes.

I purchased the Ortho Sailwind shoes based on their claims of “superb arch support” and orthopedic comfort. Unfortunately, that’s not what I received! the footbed itself is completely flat — there is absolutely no built-in arch support at all. The only support comes from a separate insole insert they include in the box, which adds some heel cushion and a slight arch bump, but it’s not integrated into the shoe. Without it, the shoe is like walking on a flat piece of foam. While standing in them, I can already feel that my heel is slightly raised, which could shift pressure forward onto the ball of the foot — right where my bunion is. This makes me concerned that if I were to actually walk in these (which I haven’t, due to the return policy), they could become uncomfortable quickly — especially on hard surfaces. The shoes aren’t totally unwearable, but the product listing is very misleading. Customers looking for true orthopedic support should be warned: this is not a supportive shoe without the insert, and even with it, it’s minimal. Also, shipping took a very long time — felt like it came by boat from overseas. I expected much more for the price and based on the advertising. Disappointed. so they’ve responded to me and said as you can see below that I will do whatever we can, but they say on there they’ve got this down to a T because they put that they will accept returns except you have to pay for it and guess where it’s going to China or they’ll give you 25% back. If you don’t want to send it to China this company is a scam. They know how to work the system

I would give a zero if zero was available. These shoes are like cardboard. I actually threw them away because it would’ve cost me $36 to mail them back to out of country to wherever they came from. I started looking at ortho feet shoes and thought that’s what I was buying And somehow got redirected to this site. Absolutely terrible quality.