MuselyReviews of musely.com

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3.9

Average

Based on 2,216 reviews

Musely3.9

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About Musely

Musely is a telehealth platform offering personalized prescription treatments for skin, hair loss, menopause, sleep, and longevity. Recognized as USA TODAY’s #1 Most Trusted Telehealth Brand of 2026, Musely makes medicine for beauty and health accessible through 100% online care.Formulated and prescribed by Board Certified Dermatologists and Doctors, Musely’s treatments address concerns ranging from dark spots, signs of aging, and thinning hair to menopause symptoms, sleep, and healthy aging.Patients begin with a 3-minute medical questionnaire, with no need to schedule doctor’s appointments or calls. The patient's dedicated Musely doctor reviews their information and, if appropriate, prescribes a personalized treatment. Each patient’s prescription is freshly compounded in Musely’s US-based pharmacies and shipped directly to their door for optimal freshness and potency.Care includes 60 days of doctor support, a 60-day Result Guarantee, and free shipping. Musely’s US-based customer support team is also available to help patients throughout their experience.Musely’s purpose is simple: help people Look Good, Live Better.

Musely (musely.com) has 2,216 customer reviews on Folks Told, with an average rating of 3.9 out of 5.

Also known as: musely.com
Website: musely.com
Category: Salons & Clinics
Listed on Folks Told: 2026

Musely reviews

2,216 approved reviews, newest moderated first

TMZ
Dec 8, 2025
They work with YOU
This company wants you to like their products. You have access to a doctor for questions and concerns as well as an e~nurse for check ins. They will work with you to formulate based on your needs and/or if you have any side effects they adjust accordingly. I’ve been a patient for 3 years. I’m 60 and people think I’m in my 40’s, literallly.
Reply from MuselyDec 8, 2025
Thank you so much for sharing this! We’re thrilled to have supported you over the past three years. Our doctors and e-nurses love helping you find the right formula, and it’s amazing to hear you’re getting such great results. We’re so grateful to have you with us.
Tracy
Dec 7, 2025
I asked for a receipt a d was told…
I asked for a receipt a d was told Musely could only provide an invoice.
Reply from MuselyDec 8, 2025
Thank you for taking the time to share your feedback! We are so sorry for any confusion or misunderstanding, and we are happy to help! Your Musely invoices are available to print or save via desktop within your account. To obtain copies of your invoices, please follow the instructions provided below: On the Musely website go to the My Account page: Click Order History Select the relevant order Click Print Invoice You can find the receipt and details for an order on the Musely app, however the invoice can only be printed or saved from the desktop website. On the Musely app Home tab, select My Treatments. Then tap Order History (top right). You can choose an order or filter by treatment from the drop down menu. Please reach out to our Support Team again at musely.com/gethelp for any further assistance. We thank you for your understanding and patience.
Gail
Dec 7, 2025
Disappointed in spot face cream & body cream
Disappointed in spot face cream. After years of use i have some significant spots that will not fade. Body cream is also a disappointment. Basically both show some improvement, which is great but 1) you have to continue using or the dark spots come back 2) it fades the spots but doesn’t lighten them enough that you feel comfortable going with makeup or, in the case of my legs, wearing shorts or dresses. I think it’s time to see a dermatologist about permanent removal. 😢
Reply from MuselyDec 8, 2025
Thank you for sharing your experience and being so honest with us. We are glad to hear you’ve seen some improvement, but we are so sorry to hear that you are not seeing your desired results and we understand how frustrating it can be to feel like your progress has stalled or been reversed. Please kindly note that many hair and skin conditions often require consistent, ongoing treatment. We encourage you to consult your designated doctor for recommendations on re-establishing your results and creating a maintenance plan. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support , referencing #Trustpilot, for further assistance. Thank you so much and we look forward to having the opportunity to assist you further!
Neelima
Dec 7, 2025
Very helpful customer support
Very helpful customer support. Resolved my issue pretty quick.
Reply from MuselyDec 8, 2025
Thanks so much for your review! We're glad our Support Team could help and get everything resolved quickly for you. We’re always here if you need anything!
kathy G.
Dec 7, 2025
Had questions on the Lash Serum
Had questions on the Lash Serum; quick response. Answered.
Reply from MuselyDec 8, 2025
Thanks for sharing! We're happy we could get back to you quickly and answer your questions about The Lash Serum. We are always here if you need anything else!
Jerard
Dec 7, 2025
I was looking forward to trying the…
I was looking forward to trying the product, but when I opened the box, it was missing two other items I paid for, so now I have to wait another week.
Reply from MuselyDec 8, 2025
We are so sorry to hear that part of your order was missing! We completely understand how frustrating that must be and appreciate your patience as we get everything sorted. We are happy to hear our Support Team was able to assist you with righting the situation. We appreciate your patience as the rest of your order is delivered to you.
Pamela
Dec 7, 2025
Musely customer service reps have…
Musely customer service reps have always been very efficient, helpful and my prescriptions have always arrived in a timely manner. I am very satisfied
Reply from MuselyDec 8, 2025
Thank you so much for your kind words! We are glad to hear our Support Team has been helpful and that your prescriptions arrive on time. We’re grateful for your trust and so happy you’re satisfied!
Donna
Dec 7, 2025
Customer service
They were helpful.
Reply from MuselyDec 8, 2025
Thank you for your review! We’re glad our Support Team was able to help. Feel free to reach out to us if you ever need any help.

MuselyReviews of musely.com

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Musely reviews

They work with YOU

I asked for a receipt a d was told…

Disappointed in spot face cream & body cream

Very helpful customer support

Had questions on the Lash Serum

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Musely customer service reps have…

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About Musely

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Musely reviews

They work with YOU

I asked for a receipt a d was told…

Disappointed in spot face cream & body cream

Very helpful customer support

Had questions on the Lash Serum

I was looking forward to trying the…

Musely customer service reps have…

Customer service