MuselyReviews of musely.com

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3.9

Average

Based on 2,216 reviews

Musely3.9

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Musely

Musely is a telehealth platform offering personalized prescription treatments for skin, hair loss, menopause, sleep, and longevity. Recognized as USA TODAY’s #1 Most Trusted Telehealth Brand of 2026, Musely makes medicine for beauty and health accessible through 100% online care.Formulated and prescribed by Board Certified Dermatologists and Doctors, Musely’s treatments address concerns ranging from dark spots, signs of aging, and thinning hair to menopause symptoms, sleep, and healthy aging.Patients begin with a 3-minute medical questionnaire, with no need to schedule doctor’s appointments or calls. The patient's dedicated Musely doctor reviews their information and, if appropriate, prescribes a personalized treatment. Each patient’s prescription is freshly compounded in Musely’s US-based pharmacies and shipped directly to their door for optimal freshness and potency.Care includes 60 days of doctor support, a 60-day Result Guarantee, and free shipping. Musely’s US-based customer support team is also available to help patients throughout their experience.Musely’s purpose is simple: help people Look Good, Live Better.

Musely (musely.com) has 2,216 customer reviews on Folks Told, with an average rating of 3.9 out of 5.

Also known as: musely.com
Website: musely.com
Category: Salons & Clinics
Listed on Folks Told: 2026

Musely reviews

2,216 approved reviews, newest moderated first

Keleigh
Aug 25, 2025
Quick response
Quick response
Reply from MuselyAug 26, 2025
We appreciate the shout-out, Keleigh! We’re glad we could jump in quickly. For any follow-ups, reach us here: https://support.musely.com/hc/en-us/requests/new?ticket_form_id=83545
Chica
Aug 25, 2025
Received a damaged package
Received a damaged package, have tire marks like it was run over. Item was missing with a piece of tape on the bottom part. Contacted customer service, they responded and immediately sent out a new product. First damaged package in 2 years. Love their products, game changer. I am a Registered Nurse in Plastic Surgery.
Reply from MuselyAug 26, 2025
Thank you for the thoughtful review—and for sticking with us, Chica. We’re sorry about the damaged package but happy the replacement got to you right away. If anything else comes up, please reach us here: https://support.musely.com/hc/en-us/requests/new?ticket_form_id=83545
Judy N.
Aug 25, 2025
Gentle & Good For My Skin
I have yet to see more. Started treatment in June and the melasma faded a little bit. I love how the products seem to take care of my dry face. My skin is smoother, too.
Reply from MuselyAug 26, 2025
Thanks so much, Judy! We’re glad hydration and texture are improving—and you’re already seeing a little fading. Melasma often needs steady use (and daily SPF) over multiple cycles; if progress plateaus, your dermatologist can fine-tune strength/ingredients or cadence. If you’d like a personalized check-in or formula tweak, reach us here: https://support.musely.com/hc/en-us/requests/new?ticket_form_id=83545
Juliane
Aug 25, 2025
None of the medications worked for me
None of the medications worked for me. I was prescribed the body cream, private cream, and KP cream. I used these for 3 months. Although, I didn't have any skin irritation as noted on their routine checkup list, I did experience darkening in the area when using the private cream and body cream. Also, there was no noticeable change after using the KP cream. In addition, the container used to distribute the KP cream was not appropriate for thick consistency of the medication. The pump was useless.
Reply from MuselyAug 26, 2025
Thanks for taking the time to share your feedback—we’re sorry our treatments didn’t deliver results, that you noticed darkening with The Private/Body Creams, and that The KP pump was frustrating. We’d love to help: your prescribing dermatologist can review your routine and adjust strength/ingredients or cadence, and we can assist with a replacement of The KP Cream. Please reach out via Musely Support so we can pull up your account and make this right: https://support.musely.com/hc/en-us/requests/new?ticket_form_id=83545 Thank you so much and we look forward to hearing from you!
Claudia H.
Aug 25, 2025
I’m very happy with Musely
I’m very happy with Musely, I tried 3 different treatments and most of them were good and I’m still in the process of getting my results the way I wanted but overall I’m very pleased with the progress I’m getting.
Reply from MuselyAug 26, 2025
Claudia, thank you for the kind words! We love hearing you’re seeing progress across your treatments. If you want to speed results or target anything more precisely, your dermatologist can adjust your plan at any time—just drop us a note and we’ll coordinate: https://support.musely.com/hc/en-us/requests/new?ticket_form_id=83545
Cindieg
Aug 25, 2025
Very helpful and always very good…
Very helpful and always very good customer service
Reply from MuselyAug 26, 2025
So kind of you to say—thank you! If we can support you further or fine-tune anything, send us a note anytime: https://support.musely.com/hc/en-us/requests/new?ticket_form_id=83545
awhkari
Aug 24, 2025
Very great!
Very great!
Reply from MuselyAug 26, 2025
We appreciate it! If you need help or have feedback, we’re here: https://support.musely.com/hc/en-us/requests/new?ticket_form_id=83545
Macy H.
Aug 24, 2025
Musley Products
I’ve been using Musely products for a while now, and I can honestly say they’ve exceeded my expectations. The formulas are personalized, which makes a huge difference compared to generic over-the-counter options. I love how simple the process is—from the online consultation to getting my treatment delivered right to my door. The results have been noticeable and consistent. My skin looks clearer, healthier, and more even-toned than it has in years. I also appreciate that Musely provides clear instructions and ongoing support, so I never feel like I’m on my own during the process. Overall, Musely has given me confidence in my skin again, and I would definitely recommend their products to anyone looking for real, lasting results.
Reply from MuselyAug 26, 2025
Macy, this made our day—thank you! We’re thrilled the personalized formulas and ongoing support are delivering real results. If you want to adjust your plan or target something new, we’ll coordinate for you: https://support.musely.com/hc/en-us/requests/new?ticket_form_id=83545

MuselyReviews of musely.com

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MuselyReviews of musely.com

Rating breakdown

What customers rate

Musely reviews

Quick response

Received a damaged package

Gentle & Good For My Skin

None of the medications worked for me

I’m very happy with Musely

Very helpful and always very good…

Very great!

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About Musely

More in Salons & Clinics

Asterom Canes

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Received a damaged package

Gentle & Good For My Skin

None of the medications worked for me

I’m very happy with Musely

Very helpful and always very good…

Very great!

Musley Products