MuselyReviews of musely.com

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3.9

Average

Based on 2,216 reviews

Musely3.9

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Musely

Musely is a telehealth platform offering personalized prescription treatments for skin, hair loss, menopause, sleep, and longevity. Recognized as USA TODAY’s #1 Most Trusted Telehealth Brand of 2026, Musely makes medicine for beauty and health accessible through 100% online care.Formulated and prescribed by Board Certified Dermatologists and Doctors, Musely’s treatments address concerns ranging from dark spots, signs of aging, and thinning hair to menopause symptoms, sleep, and healthy aging.Patients begin with a 3-minute medical questionnaire, with no need to schedule doctor’s appointments or calls. The patient's dedicated Musely doctor reviews their information and, if appropriate, prescribes a personalized treatment. Each patient’s prescription is freshly compounded in Musely’s US-based pharmacies and shipped directly to their door for optimal freshness and potency.Care includes 60 days of doctor support, a 60-day Result Guarantee, and free shipping. Musely’s US-based customer support team is also available to help patients throughout their experience.Musely’s purpose is simple: help people Look Good, Live Better.

Musely (musely.com) has 2,216 customer reviews on Folks Told, with an average rating of 3.9 out of 5.

Also known as: musely.com
Website: musely.com
Category: Salons & Clinics
Listed on Folks Told: 2026

Musely reviews

2,216 approved reviews, newest moderated first

Yadi
May 5, 2026
I thought I had run out of my…
I thought I had run out of my anti-aging cream sooner than I should have, so I contacted the customer service department asking, if I could refill ASAP. The service agent said that sometimes air gets stuck in the pump, he typed three steps on how to reset the pump; he said if that any of these did not work, they would send me a new cream for free. I went home a followed the steps and it's working. YAY!!
Reply from MuselyMay 5, 2026
Thank you for sharing your experience! We’re so glad our team was able to help troubleshoot the pump and get everything working again, yay indeed! 😊 We’re always happy to help!
Amy O.
May 5, 2026
Excellent experience
Musely has been great to work with - I love the timely updates I get about refills and the opportunity to apply any rewards to save a little money. Any time I have questions about my Rx, I get a swift response from an MD in the app. The treatments themselves have made a tremendous difference in my skin and I can't imagine ever going back!
Reply from MuselyMay 5, 2026
Thank you so much for your kind words! We’re thrilled to hear how much you’re enjoying the timely updates, Rewards, and support from your designated doctor. It’s especially wonderful to know the treatments have made such a meaningful difference in your skin, your results mean everything to us. We’re so grateful to be part of your skincare journey! 💛
Johanna L.
May 5, 2026
Great products.
Great products.
Reply from MuselyMay 5, 2026
Thank you for your kind review! :)
sar
May 5, 2026
not sent what I was charged for
I signed up for the aging repair cream and was supposed to be sent a 2 month supply but only received one bottle. (charged $72 for 2). not easy to contact anyone at the company. On top of that the cream brought out huge sun damage spots that were not there so my face actually looks worse now. would not recommend
Reply from MuselyMay 5, 2026
Thank you for sharing your feedback, we’re sorry to hear about your experience. To clarify, each bottle of The Aging Repair Cream is formulated to last a full 2-month supply when used as directed. Regarding the changes you’re noticing in your skin, treatments like this can sometimes bring underlying sun damage to the surface as they accelerate skin turnover. While this can be temporary, we definitely want to ensure your skin is responding well and that your treatment is right for you. Please reach out to your designated doctor so that they can take a closer look and support you directly, we look forward to hearing from you and assisting you further.
Jacqueline
May 4, 2026
The product are really good
Excelente products
Reply from MuselyMay 4, 2026
We're happy to hear that you are enjoying our products! Thank you for your positive review! :)
Trish C.
May 3, 2026
I have been using musely for over 5 years
I have been using musely for over 5 years and I still have brown spots. I want to quit using it my brown spots have gotten darker.
Reply from MuselyMay 4, 2026
Thank you for sharing your concerns! We are so sorry to hear that you are not seeing your desired results and we understand how frustrating it can be to feel like your progress has stalled or been reversed. Please kindly note that many hair and skin conditions often require consistent, ongoing treatment. We encourage you to consult your designated doctor for recommendations on re-establishing your results and creating a maintenance plan. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support , referencing #Trustpilot, for further assistance. Thank you so much and we look forward to having the opportunity to assist you further!
Shari
May 3, 2026
Musely communication is very difficult
Musely website is very difficult to use if you have an issue or need to communicate about an issue that isn't on one of their "suggested" . Direct communication with customer service is almost impossible without a lot of maneuvering and frustration!
Reply from MuselyMay 4, 2026
Thank you for your feedback! We are sorry to hear about your experience and appreciate the opportunity to make things right. Our Support Team is available via email, live chat, phone, and social media to ensure timely and personalized assistance. It’s important to us that your concerns are fully addressed, and we regret if that was not your experience. With that being said, we kindly ask that you contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can directly address your concerns. Thank you so much and we look forward to having the opportunity to assist you further!
tonya J.
May 3, 2026
The cream I use is for the neck
The cream I use is for the neck. I transferred from a different company because of cost. Musely is cost effective. I did break out in a bright red rash the first several weeks when using the neck cream but it slowly resolved. Great company
Reply from MuselyMay 4, 2026
We're glad to hear about your experience so far! Thank you for your positive review! :)

MuselyReviews of musely.com

Rating breakdown

What customers rate

About Musely

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MuselyReviews of musely.com

Rating breakdown

What customers rate

Musely reviews

I thought I had run out of my…

Excellent experience

Great products.

not sent what I was charged for

The product are really good

I have been using musely for over 5 years

Musely communication is very difficult

The cream I use is for the neck

About Musely

More in Salons & Clinics

Asterom Canes

simplebodyproducts.com

Ayla

Lairlux.com

Musely reviews

I thought I had run out of my…

Excellent experience

Great products.

not sent what I was charged for

The product are really good

I have been using musely for over 5 years

Musely communication is very difficult

The cream I use is for the neck