MusicbedReviews of musicbed.com

Reply from MusicbedOct 8, 2026

Hi James, thank you for taking the time to share your feedback. I’m sorry this has been a frustrating experience, especially when you only needed one song. Your account was enrolled in an annual subscription rather than a standalone song license. If you’re open to sharing, I’d appreciate understanding what led you to choose the subscription and whether anything about those options was unclear. That feedback would help us improve the experience! My colleague Olivia reached out in April to offer a two-month pause on your subscription to help offset the cost and relieve some of the financial burden. We didn’t hear back, so we weren’t able to put that pause into effect. I’m sorry our efforts to help didn’t meet your expectations. I’m happy to hear more about your experience and clarify the options available to you. – Grant, Director of Client Experience

Reply from MusicbedSep 30, 2026

Hello Stephanie, Thank you for sharing your feedback. We reviewed your account and the conversation with our team. Our records indicate that your trial converted to an annual subscription after the disclosed trial period. The annual term and applicable pricing were presented during trial sign-up, and a reminder was sent before the trial ended. By the time you contacted us, the subscription had already converted and the first two monthly installments had been processed. Although the subscription was outside the standard cancellation window, our team made an exception by canceling it and waiving the remaining balance of the annual commitment. No additional subscription payments will be collected. We’re sorry to hear the platform and support experience did not meet your expectations. We take feedback about the clarity of our enrollment and cancellation processes seriously and will continue reviewing both. Thank you, - Grant, Director of Client Experience

Reply from MusicbedSep 30, 2026

Hi Nick, thanks for sharing your feedback with us. I'd love to get more information on your case so I can investigate and see if we can provide a better solution for you! Thanks again, I look forward to assisting you. - Grant, Director of Client Experience

Reply from MusicbedAug 31, 2026

Hi there, thank you for taking the time to give us your candid feedback today. I sincerely apologize for the poor experience you had, and hope I can shed some light on the circumstances. I'm sorry you feel the depth of the catalog did not match up with your expectations. While we add over 1,000 new songs every month, we know the search experience and perception of variety is subjective. We are always working on our search tools to make sure you are able to easily find fresh, authentic music from our artists. I completely understand your frustration around this billing issue, and apologize that it impacted you in such a negative way. To provide some context here: all subscriptions are structured as 12-month agreements. Upon completion of the agreed twelve months, any subscriber can close their account, cease billing, and maintain access to their account history and previous licenses forever. Our policy is to put a hold on any accounts that are not in good standing so we can protect our artists and honor the subscription agreement. That said, I understand it caused undue friction for you, and do apologize for that. Now, I would love to connect with you directly so I can personally review your situation and see if we can come to a more satisfactory solution together! If you're willing, please reach out to [email protected] and ask for Grant so we can work on this together. Thanks again for your time and feedback, I look forward to assisting you further. - Grant, Director of Client Experience

Reply from MusicbedAug 25, 2026

Hi Naick, thank you for taking the time to share your feedback. I’m sorry for the frustration this caused. We do our best to make renewal timing clear by emailing clients when the one-month renewal window opens, but I understand that this process didn’t work as expected in your case. Our renewal terms are designed to help maintain uninterrupted access to fully cleared, licensed music and avoid any gaps in coverage. That said, we never want clients to feel stuck, and we’re always willing to review situations individually. I’d be happy to personally take another look and see what options may be available. Please email [email protected] and ask for Grant. Thanks again for sharing your experience. - Grant, Director of Client Experience

Reply from MusicbedAug 11, 2026

Hi Stuart- I'm really sorry to hear about the frustration your renewal caused. We never want anyone to feel blindsided by a renewal or unclear terms, and we understand how upsetting that can be. Our free trial is intended to give clients time to explore the platform before the subscription begins, and the subscription details are presented during signup, in account settings, and in a renewal notice email 24 hours before the renewal goes through. Still, we hear your feedback that this information should feel clearer and easier to understand before renewal. I'd like to take another look at your account and see what options may be available. Please reach out to our team directly, or reply to your existing support thread, and I'll be happy to review this with you (you can ask for Grant). Thank you for sharing your feedback. We’re actively using reviews like this to improve how we communicate subscription terms and renewal expectations. Looking forward to assisting you, - Grant, Director of Client Experience

Reply from MusicbedAug 3, 2026

Hi Sarah! Thanks for your feedback. Musicbed always defers to the local tax authority on whether or not to charge VAT for each invoice. If you have a valid VAT number and feel you have been charged in error, we can add that number to your account and refund the fee right away! I'd love to review your account in more detail so I can help you with best next steps. Please email [email protected] and ask for Grant so I can assist you further. Thanks again for your time, I look forward to working with you on a solution! - UPDATE - It looks like our finance team was able to get in touch with you and resolve this issue! Thanks again for your time and feedback. - Grant, Director of Client Experience

Reply from MusicbedJul 27, 2026

Hi Tucker, I’m very sorry for the frustration here. I’ve reviewed the account history and confirmed that our team provided the best available options at the time. I understand that’s disappointing, and I appreciate you sharing your experience with us. I also saw that my colleague Allyson previously offered a discounted settlement option back in December. Although that offer was not completed at the time, I’d be happy to honor it now by refunding the difference between what you paid and the original discounted amount. Please email [email protected] if you’d like to move forward with that option. Thanks again for your time and feedback. - Grant, Director of Client Experience