MB
My experience with the credit union was…
My experience with the credit union was great. This survey is not. I don’t mind giving a numeric rating, but multiple followups demanding a written review is annoying.
Reply from Mutual Credit UnionAug 10, 2023
Hi MB, Apologies for the multiple surveys. We send a Trustpilot survey when new savings accounts are opened, but we also have a member experience survey that gets sent on random transactions to further coach our team and help provide the best service. It seems you happened to get both of these within a short period of time! We never want to demand reviews, only provide you with an opportunity to share feedback if you'd like to. Thanks for your time and being a member of Mutual!



