Great
Based on 8,133 reviews
MuukalOptical4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Muukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
8,133 approved reviews, newest moderated first
Wendy
I love Muukal Optical! I’ve been buying their glasses for years and they are so reasonably priced, have great frames that i get tons of compliments on and the lenses are always spot on! Being retired and on a fixed income, paying $800-$1000 isn’t in the cards for me. At Muukal, I can easily afford 2 pairs of glasses!
Laura C.
Best decision I made regarding prescription eyewear. I paid a fraction of what I pay at my eye dr. I purchased 2 set of glasses and they were perfect in a all aspects. I will be ordering more. The array of frames that match my personality are endless here.
Terri D.
All 3 of the glasses I ordered are near unusable. They are progressives and the reading area is at the very bottom of the lens, I have to pick them up to see while reading. Vision overall is still blurry at all distances. They are now in a drawer. Very disappointing. UPDATE ! I was told the PD measurement my optometrist gave me was wrong and that is why my glasses, 3 pair, are not right. So I am out money and nothing to show. They did offer to make me one pair of single vision glasses. Then I was asked to delete this negative review before they would make them. So unless I do what they ask, I'm screwed. They can keep their glasses. I would not recommend this company! I put the numbers down that were on my prescription. How was I to know they were wrong? I was told I could not send them back to have the lenses remade, so all 3 pair went in the trash.
DogMa
The glasses were exactly as shown and described. Using their specifications easily guided me to a perfect pair. My prescription is heavy so buying a lightweight quality lens at an affordable price with the latest fashion eyewear - I’m definitely hooked. (Shipping was expedient. )
Lefrancois Francois C.
***DO NOT BUY THERE***STAY AWAY*** Everything started great Choices of glasses, the options for progressive just great. Unfortunately the horror show starts after you order. I receive my package with my 3 pairs that were chosen carefully using the TRY-ON app that btw is useless. Everything looks goods except that they shouldve used a box instead of a bubble envelop. Anyway try pair 1. Eurk. Blurry and dizzy and don’t fit, try pair 2 even worst, the arms stop at the ear no support just need tonshake fwd and they fall, 3rd pair, nevermind just repeating myself. This is where the shitshow starts and is still in progress. They will not answer me anymore, i have paypal working on the case and they send me a return adress written in chineese and i can’t ship since the adress is invalid. I thought the offer was nice but never again will i be fooled by these god damn assh…..! Just want my money back. PROFESSIONAL SCAMMERS that what they are! I wrote them on texto, emails this message. No answer Hello, I cannot ship this package to China. International shipping to China is too expensive and is not reasonable for this return. According to your official terms, your return address is in the United States (6901 K Ave Suite 103, Plano, TX 75074). I request to ship my return to your Texas facility, or I request a full refund without shipping the product back. Please confirm that I can ship to the Texas address, and that you will provide a prepaid shipping label. Thank you, ———————— August 21st Your answer is totally incorrect. I sent you the rx of my optician. You offered me to give me back 70$/usd or return to an invalid adress. When i told you i opened a dispute with Paypal you stopped answering my texts and emails. You have a warehouse in the USA so send me a prepaid return label and close this case once and for all.
Reply from MuukalOpticalAug 21, 2026
Sorry, we explained very clearly. You can test our glasses and tell us how to improve them, and we will remake them. However, you have been saying that all three pairs are not usable, which is unreasonable. You need to at least tell us how to improve,right?
VZ
Great quality lenses and frames at an affordable price, great selection of frames.
Betty Jane N.
This company went above and beyond in customer service. A problem with one pair of my glasses, not necessarily their fault or mine. But they happily replaced them free. And multiple emails went back-and-forth to ensure I got exactly what I needed, both in health and in fashion. I cannot say enough about this company. In this day and age of customer service being almost nonexistence, they were exemplary.
gail
Loved my new glasses the script was light and the glasses are made very well great experience
