Great
Based on 8,133 reviews
MuukalOptical4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Muukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
8,133 approved reviews, newest moderated first
customer
The glasses were absolutely wonderful! The only reason I gave 4 stars was that shipping took about 4 weeks
Reply from MuukalOpticalApr 21, 2022
Hi Ivy, we sent your package on March 10th, and the package was delivered on April 1st, it took a total of 16 working days, which is a long time, thank you for your understanding and give us 4 stars, we will be appreciate that so much.
Angela
I feel like my centering is a little off, although I used the tool that finds your PD. Also, I have a pair that is supposed to turn darker in the sunlight, that only appears to darken after I leave the sunlight, which is totally weird and useless...but they look good.
Reply from MuukalOpticalApr 21, 2022
Dear angela, thanks for your feedback, based on the phenomenon you mentioned, we can guess that the photochromic lenses have changed color in strong sunlight, but because of the strong light, it doesn't seem so dark, but It will take about 5-10 minutes to change to CLEAR LENSES indoor , it can be explained that all items look lighter in the sun, but look darker indoors, thank you for listening and wish you have a great day!
KellyGirl
I really liked the glasses and the price was excellent. I get compliments on them often but after 6-8 months the frame cracked. So past the warranty. Would I order from them again? Maybe.
Reply from MuukalOpticalApr 21, 2022
Hello Kelly, we are very happy to receive your feedback, customer's voice can help us to do better, we really love to hear from you, yes, according to our company policy, within three months after delivery If the glasses are damaged, we can remake them for free, only charge the shipping feee, but beyond the three-month, we can also send the frames for free, just frames no lenses, which is also a good choice, as long as your optometrist glad to help you install the lenses or we can send a coupon to you, we really try to fix everything the customer have, but at the same time we should follow the company policy, as you know, many companies only have one month quality guarantee period,but our have three months, it is obvious that we are happy to do more for you, thank you again for your feedback and wish you all the best.
LESLEY C.
I have ordered before. Great product. Cute oriental options to choose from. Nice quality. Friendly customer service, fast to respond to any questions. I definitely recommend trying Muukal
Reply from MuukalOpticalApr 19, 2022
Dear LESLEY, thank you for your feedback, you can see everything we do, your inspiration will always be with us, we will appreciate that so much.
customer L.
Takes a while for the glasses to arrive but no problems with the glasses. Fit nicely and the prescription was spot on.
customer
Good service, am a repeat customer and think arrival just over 3 weeks to Australia is pretty good for prescription glasses. Took advantage of buy one get one free offer so very economical for 2 pairs of multifocals. Only very minor issue is one pair the frames are a darker shade than what they appear on the web site, expect some variation but not quite this much, but do still like them overall.
Rosz
I Order 2 pair was beautiful I was very satisfied with my product, I was afraid at first but will order Again, dere was no problem with my order I wrote a note an glasses was expected my index was high I had bicol no line Great service & Product Thx You
Jackie
LOVE the prices and the quality of the glasses. I wish it wouldn't take a month to get to me, though.
Reply from MuukalOpticalApr 12, 2022
Dear Jackie, Hello, we are here, we choose the largest logistics company in China, maybe we should make a change, shorten the delivery time, and ensure that the package can reach safely, we will try our best, thanks for your suggestion and wish you have a great day!
