Excellent
Based on 346 reviews
Muzata4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Muzata, we specialize in premium railing and floating stair systems, offering exceptional products and service that elevate your living spaces.Our commitment is to create inspiring, comfortable, and convenient solutions that perfectly match your vision. With a focus on innovation and quality, we collaborate closely with clients to ensure every project is customized to their exact needs.Whether you’re looking to transform your home or enhance your commercial space, Muzata delivers the expertise, craftsmanship, and customer service you can trust.
Muzata (muzatarailing.com) has 346 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 297 reviews with 5 stars · Clear filters
Jack C.
Great service as always
Reply from MuzataJul 4, 2024
Dear Jack, Thank you so much for your continued support and positive feedback! Your encouragement is what drives us to keep delivering excellent service. We look forward to serving you again! Yours' Muzata
Dale V.
They were great to deal with. From free estimate to shipping to installation. I am very satisfied!
Reply from MuzataJul 1, 2024
Dear Dale, Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us, from the free estimate to shipping and installation. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. Best regards, Muzata
Andrea M.
The hardware I purchased was so easy to install. There was no crimper needed for the swageless lag screws so installation was a breeze. Helen was more than helpful in assisting me with a part I broke. A new one was sent asap. Great product, great customer service!
Reply from MuzataJul 1, 2024
Dear Andrea, Thank you for sharing your experience! We're delighted to hear that the hardware was easy to install and that the swageless lag screws made the process even smoother. It's great to know that Helen could quickly assist you with the replacement part. We appreciate your support and are glad you're happy with our product and service. Warm regards, Muzata
Mike R.
Clean, modern and easy to install. Customer service is fast to respond and helpful.
Reply from MuzataJul 1, 2024
Dear Mike, Thank you for your wonderful review! We're delighted to hear that you found our product clean, modern, and easy to install. We're also pleased that our customer service team was able to assist you quickly and effectively. If you have any further questions or need assistance, please feel free to reach out. Best regards, Muzata
merton
Brandon was incredibly patient and clear in his instructions to me. He helped me troubleshoot a number of issues, had replacement parts shipped, and emailed me additional instructions. There were some quality issues with a few of the parts but he helped resolve those problems. It will take over a week to receive replacements, but that's life.
Reply from MuzataJul 1, 2024
Dear Mert, Thank you for your thoughtful feedback. We're thrilled to hear that Brandon was able to assist you with patience and clarity. We appreciate your understanding regarding the replacement parts and are glad that we could help resolve the issues. Your satisfaction is important to us, and we're here to support you with any further needs. Best regards, Muzata
Jeffrey H.
Excellent customer service. I had some questions about shipping and installation and Brandon was terrific about communication and clear information. His responses were quick and he resolved any issue I was having.
Reply from MuzataJul 1, 2024
Dear Jeffrey, Thank you so much for your kind words! We're delighted to hear that Brandon provided you with excellent customer service. Ensuring clear communication and prompt resolution of any concerns is our top priority, and it's wonderful to know that Brandon was able to assist you effectively. If you have any further questions or need additional assistance, please don't hesitate to reach out. Best regards, Muzata
David D.
I had an issue with a shipment that was incomplete. Brandon with customer service went above and beyond to get the missing items to me in the middle of the weekend. He called and emailed multiple times to make sure that everything was taken care of. Just wanted to give a huge shout out to Brandon. He made a less than optimal situation into a satisfied customer.
Reply from MuzataMay 27, 2024
Dear David, Thank you for sharing your experience with us! We're truly grateful for your understanding and patience regarding the shipment issue you encountered. It's wonderful to hear that Brandon from our customer service team went above and beyond to resolve the situation promptly, even during the weekend. We're proud to have team members like Brandon dedicated to ensuring our customers' satisfaction. Your kind words mean a lot to us, and we're delighted that we could turn the situation around for you. Please don't hesitate to reach out if you need any further assistance in the future. Warm regards, Muzata
Richard J.
The services provided by both "Brandon"and "Jennifer" were excellent. They patiently took all my install and design questions and answered each with out a single delay or complaint. My install went perfectly as a result. Thank you.
Reply from MuzataMay 27, 2024
Dear Richard, We deeply appreciate your kind words regarding the excellent service and support you received from Brandon and Jennifer. Providing top-notch assistance to our customers is always our priority, and we're thrilled to hear that they were able to address all your installation and design inquiries with patience and efficiency. It's wonderful to know that your installation went perfectly as a result of their assistance. Thank you for choosing us, and please don't hesitate to reach out if you have any further questions or need assistance in the future. Warm regards, Muzata
