MWANDS.COMReviews of mwands.com

Wonderful buisness! very helpful customer service and we are getting lower electric bills!!

Further to my earlier review, 'Short Shipped', I have been trying to call MWANDS to try and get the items I am owed or a refund. Nobody answers the phone, they have blocked me on Facebook so I cannot send a message or make a comment, emails are ignored. They know they did not send my goods and are refusing to deal with it, the Owner refuses to stand by her responsibilities as a honest and respectable business person. Instead she behaves third rate, taking money from a customer, knowingly not supplying goods paid for and then hiding from the responsibility. Don't be ripped off by her or her team because they are just as dishonest as she is, be careful dealing with them, they are not worth the hassle.

I very rarely write reviews online but I had a very informative and positive experience with Sam and wanted to share my experience. One reason I'm sharing this is that I read up on this company before getting in touch. There are some posts here and in other places that made me pause. I wanted to speak to someone, ask some hard questions and get a feel for any negative attitudes, non-responiveness or otherwise. Not only was Sam extremely professional and patient in answering all of my questions but he also explained the mistakes I might be making in the configuration of components I had chosen for my wind application: my RV. He explained and cautioned me with regards to where I had planned on locating my components. He cautioned me about heat concerns relative to the dump load installation. We talked about exactly what I was hoping to get out a wind turbine system. He was honest we I told him I was planning on using this system in Northen AZ, where my observations show an average wind speed of 10-15mph. In other words, he didn't try to sell me, pointed out that the components I selected that weren't necessary or would not work with what I was trying to. He gave me all the details I need to understand what to buy and to really even consider whether the cost of the system is worth the energy I'll realize in that part of the country. Couldn't have been a better experience in the decision making process I'm at now. I've done IT my entire career so I feel like I've got a decent technical acumen for systems. Sam answered all my questions and gave me the information to make an informed decision. I can't speak for anyone else's experience but I have read the other posts. My take-away is that wind power systems aren't as easy as solar, must have the right components in the system to protect when the wrong variables line up least when you expect it. It also appears that wind systems cost per produced watt is generally much higher than solar unless you are in a very high wind location. In my opinion, these are factors that you have to consider not as binary choices but qualitative factors. Anyway, thanks Sam! You know your stuff!

They sold me a product and the base did not Mach the turbine. When I ask them to change the base they didn’t want to doit and ask me to drill the base to fix the issue which I did and now the turbine have a lot of vibration and don’t what to be responsable

I had some issues returning an item as it got lost in transit so was fretting about whether I would receive my refund or not. I used the online chat function and they refunded me the full money there and then. It really helped restore my confidence in using Trustpilot and I have had no regrets. Thank you Trustpilot.

Claimed unit is 1700 watts wind mill. I never seen more the 400 watts. Now they rate the same unit as 1600 watts lol. After about a year it failed because water puddles in the stator with no way to get out so corroded all the wires. They only give it a month warranty!!

Excellent regulator

Informative polite friendly with fast service