MXwrapsReviews of mxwraps.us

Reply from MXwrapsAug 23, 2026

Hi Anky, we want to update this response now that the matter has been resolved. You contacted us shortly after ordering to correct the shipping address, but despite acknowledging your request, we failed to complete the change before shipment. The package was ultimately returned to the sender. We take responsibility for how the request and subsequent communication were handled. A full refund of $317.83 was processed on August 26, and we also contacted you directly to offer complimentary store credit as an additional goodwill gesture. We sincerely apologize for the inconvenience. Your original experience fell below our standards, and we appreciate the opportunity to review what happened and provide a complete resolution.

Reply from MXwrapsJul 27, 2026

Thank you for taking the time to leave a review. We're sorry to hear you feel this way. We've already reached out to you directly to better understand your concerns and would genuinely appreciate the opportunity to discuss them. Some of the statements in your review about our business, suppliers, and products do not reflect how we operate, and we'd like the chance to clarify any misunderstandings. We work with a variety of manufacturers and clearly identify products and compatibility on our website. If there was a specific issue with your order, we're committed to resolving it. Please respond to our message so we can work toward a fair resolution.

Reply from MXwrapsMay 18, 2026

Hi Jeff, We sincerely apologize for the frustration surrounding your order and the confusion with the tracking updates. We have emailed and texted you directly because we genuinely want to help clarify the situation and make sure you are taken care of properly. Your supermoto wheel set was dispatched internationally, and the reason USPS currently shows that they have not received the package is because the shipment is still in the international transit stage. With these wheel sets, tracking typically does not begin scanning until the shipment physically enters the United States and is handed over to USPS domestically. This unfortunately can make it appear as though only a label was created, even while the shipment itself is actively moving through transit overseas. These wheel kits are sourced internationally and normally take approximately 8–16 business days, though customs and freight delays can occasionally extend transit closer to a month depending on import processing. We completely understand your concern seeing limited tracking movement and we absolutely should have communicated the international tracking process more clearly from the beginning. We are continuing to monitor your shipment closely and are actively assisting you directly through email as well. Again, we truly apologize for the experience and appreciate your patience while the shipment completes transit into the United States. – Michael MXwraps Customer Service

Reply from MXwrapsMay 3, 2026

Hi Noah, We’re sorry for the confusion and frustration here. The rotor you received was a slightly updated version of the product from TB Electric, and we were not made aware of the change or provided updated photos on our end. That said, we understand how this could be unexpected and we take responsibility for not catching it sooner. We’ve already sent you a prepaid return label via email, and once the item is on its way back, we’re more than happy to issue a full refund, including the return shipping cost. We appreciate you bringing this to our attention, as it helps us improve and ensure our listings stay accurate moving forward.

Reply from MXwrapsApr 1, 2026

Hey William, we still have contact over email and have sent about four emails to you trying to get back in touch. The Chargeback, that you originally filed, never resulted in our favor, meaning that we never got the money back from the order to refund you. We wanted the bank to speed the process up, but sometimes they take a long review process and it's completely out of our hands. If you want to continue this over email, that is completely fine with us and we are not withholding your money, we have no issue with refunding you since the throttle you ordered got discontinued, but the chargeback is kind of restricting that.