Alloy HealthReviews of myalloy.com

So difficult to contact when they don’t want you to cancel. They said they would reach out and contact for consent to refill but they did not, and they were impossible to get a hold of. Don’t trust this company.

After two months of issues, I have decided that their ecommerce practices are extremely shady, and their support team does not respond, nor do they have an escalation process or a phone number. The continually charge you for products you didn't want. Also, I have concerns that they are violating patient privacy standards (HIPAA) because they allow the tech support team into patient messages with the doctor, so they can see everything. Overall, this is a very sketchy company with predatory sales practices, and I wouldn't trust them at all. The added 8 products to my cart without my consent, then proceeded to process the order, and then blamed me because they said I did it. I did not. Also, you get a different support person each time and they don't read the messages. Once they start charging you it is impossible to get them to stop so I had to file a complain with my bank. Also, their website doesn't work 80% of the time. There are other companies out there that aren't so bad, so I would seriously consider working with someone else. PS - I work in healthcare compliance and patient portal development, and I assure you, it is not necessary for tech support to have access to patient messages.

Alloy is a simple, thorough and delightful experience. Thank you for helping me address my HRT needs from the comfort of my home with quality product and doctors.

Extremely hard to get a hold of support. Just be aware of this. Everything is smooth if your order is correct but if mistakes are made, they are very slow to respond. I am about to file a chargeback if I don't hear back by this afternoon. FYI - their website advertises a phone number with customer service hours of 9 to 5, however, when you call it, you get a recording that the number is now inactive and does not receive voicemails. My prediction: THEY WILL RESPOND FASTER TO THIS REVIEW THAN TO MY ACTUAL PROBLEM.

It was very easy to get started with Alloy. During the process of getting approved by your Healthcare Specialist, they send you lots of helpful info so by the time you get the actual product you feel pretty confident in using it.

Very happy with my first experience with Alloy! Very efficient and easy to navigate the process.

Applying was quick and easy, my follow up questions were thoroughly answered quickly by experts. As a medical professional I was impressed.

I was very happy with how responsive Alloy was about replacing my bottle of estrogen face cream that had opened and spilled in its packaging. They sent a replacement right away.