MyArrivalReviews of myarrival.com

Reply from MyArrivalOct 23, 2026

We’re sorry to hear about the confusion and frustration this has caused. We understand how concerning it can be when you cannot locate your confirmation. Please contact our support team with your payment details so we can investigate your application and clarify the situation. We’re here to help review your concerns and provide further assistance.

Reply from MyArrivalOct 20, 2026

We’re sorry to hear that you were unhappy with your experience. Processing fees can be higher when additional assistance is included, and we understand the importance of having clear information when completing travel documentation. MyArrival offers features such as multilingual assistance, early submissions, and support throughout the year to help travellers prepare for their journeys. We’d welcome the opportunity to review your application and the information presented during submission. Please contact our support team so we can look into the details of your case and address your concerns.

Reply from MyArrivalOct 5, 2026

We’re sorry to hear that you feel this way. However, we would like to clarify a few important points. MyArrival is an independent intermediary service, not a government website. We clearly state this throughout our website and during the application process. Our name, MyArrival, also does not represent or suggest that we are a government authority. In addition, our website clearly shows that we offer arrival cards and visa-related services for multiple countries. Travellers are always free to apply directly through the relevant government website if they prefer. Our service is intended for travellers who value the additional support we provide, including verified checks of submitted information, multilingual customer support 7 days a week, and assistance throughout the application process. Regarding refunds, our terms and conditions clearly explain that cancellations are unfortunately not possible once an application has been processed and the service has been provided. These terms are presented to customers before completing their purchase. We understand that some travellers may prefer to apply directly through a government website, and that is of course their choice. However, describing our service as a “scam” is misleading. We are transparent about being an independent intermediary and about the service we provide for the fee paid.

Reply from MyArrivalSep 22, 2026

We’re sorry to hear that you feel this way and appreciate you sharing your experience. Our service offers different processing options, and costs may vary depending on the urgency selected by the customer. Before an application is submitted and payment is completed, the applicable processing time and pricing are disclosed during the checkout process, in our Terms and Conditions, and throughout our website. We also verify applications before processing them. If we identify an error or missing information in an application, we contact the customer where possible so that the issue can be addressed before proceeding. Our visa support team is available 24/7, 365 days a year, should you have any questions or need assistance with their application. Our service is intended for customers who prefer assistance with the application process and the processing options we provide. If you would like to discuss your application or request its cancellation, please contact us at [email protected] with your application details, and our team will be happy to review the matter with you.

Reply from MyArrivalSep 1, 2026

Dear "Unhappy Aussie" EDIT: can you please identify yourself to our support staff? If we did not send you anything, you are entitled to your money back as subject to our terms and conditions. Only if documents are processed and delivered in time, we do not give out refunds by default. Have done some research and I am able to find 1 internal review matching your exact wording and mentioned prices. This is tied to a request for a family of 3, arrival date 1 september. All documents have been sent. Please ask for Arne (short for Arnold) to get in touch with me personally so we can get to the bottom of this. We are very sorry to read that you experienced our service this way, and we sincerely regret the inconvenience this situation has caused you. 🙏 We would kindly and urgently ask you to contact us regarding your case at [email protected], so that we can investigate what happened and arrange a refund for you as soon as possible. Please note that if we are unable to process an application, you will always receive a refund. There are several reasons why an application may not be processed, including: - A missing passport photo — in such cases, we always send an email requesting the missing document. - A missing passport copy — we also contact you by email if this is required. - Incomplete or incorrectly provided information that we are unable to verify or process. For urgent applications, we do charge an additional processing fee for expedited service. Regardless of the circumstances, we are truly sorry for the inconvenience you experienced. We sincerely hope you can put this situation behind you and enjoy the rest of your holiday in Bali. 🌴 Please feel free to contact us after your trip as well if you would like us to look into the situation in more detail. For now, we hope you can relax, enjoy your stay, and have a wonderful time in Bali. 😊 We’re happy to help, Arnold Specialized Support Team MyArrival.com

Reply from MyArrivalAug 19, 2026

Dear Benn, We’d like to better understand what happened in your case so we can review it properly and make sure we provide the right assistance. At the moment, we haven’t been able to find an order under the name shown on Trustpilot. Could you please contact us at [email protected] and provide your Order ID? Once we have this information, our team can look into your case in more detail and provide you with the appropriate guidance. We’d also like to clarify that MyArrival is an independent third-party service provider that assists customers with visa and travel document applications. Our aim is to make the application process as simple and straightforward as possible by helping ensure that all required information is submitted correctly and by providing multilingual support throughout the process. This can help reduce the likelihood of government authorities requesting additional information and minimize the risk of an application being refused. As an independent service provider, we have our own processing fees. Depending on the service selected and the requested processing time, additional fees may also apply for urgent or expedited processing. Any applicable fees are related to the services requested and are separate from any fees charged by government authorities. We truly appreciate your feedback, as it gives us an opportunity to better understand our customers’ experiences and continue improving our services. If you need any further assistance, please don’t hesitate to contact our support team. We’re happy to help. We’re here for you, Arnold Specialized Support Team MyArrival.com