MyDiabetesReviews of mydiabetes.health

Reply from MyDiabetesOct 8, 2026

Hello Pete, Thank you so much for sharing your experience! We’re delighted to hear that you’re enjoying the meals, staying active, and finding the program easy to incorporate into your routine. It’s especially wonderful that the recipes are getting your roommates’ approval too! We wish you continued success as you build healthy, sustainable habits and keep progressing toward your goals 😊 Best regards, MyDiabetes Team

Reply from MyDiabetesOct 8, 2026

Hello Maureen, Thank you for your feedback! We’re glad to hear you’re having a positive experience with MyDiabetes so far, and we hope it continues to support your daily routine 💙 Best regards, MyDiabetes Team

Reply from MyDiabetesOct 8, 2026

Hello there, Thank you for your feedback. We’re glad the setup process felt quick, though we understand it’s frustrating not to be able to add an additional health concern that matters to you. Please contact us at [email protected] and mention this review so our team can look into the available profile options and help you further. Best regards, MyDiabetes Team

Reply from MyDiabetesOct 7, 2026

Hey Karen, Thank you for your feedback! We’re glad you found the information helpful, and we appreciate you sharing your concern about the extra offers. We’ll keep this in mind as we work to improve your experience. 😊 Best regards, MyDiabetes Team

Reply from MyDiabetesOct 6, 2026

Hey Amanda, Thank you for your kind feedback! We’re so glad to hear that you’re finding MyDiabetes wonderful and easy to use. If you have any questions, we’re always here to help. 😊 Best regards, MyDiabetes Team

Reply from MyDiabetesOct 6, 2026

Hello Sara, We’re very sorry for the frustration and distress caused by the renewal charge and, particularly, by the difficulty you experienced when trying to contact us. We also apologize if an email you used previously returned as undeliverable or if our responses did not address your refund request clearly. Our subscriptions renew automatically unless cancelled before the renewal date. The pricing, recurring billing, renewal terms, and cancellation conditions are presented during checkout and included in our Terms and Conditions. We understand, however, that this does not resolve your concern about a charge you did not expect. The correct MyDiabetes support address is [email protected]. If you have already contacted us several times regarding this £70 charge, please email us again at this address and mention this review. Include the email address associated with your account, the date and amount of the charge, and your previous correspondence if available. We can then review the subscription, cancellation history, billing records, and your refund request together. Refunds are reviewed according to the circumstances and applicable purchase terms, so we cannot promise a refund in advance. We do want to make sure your request has been properly reviewed, especially given the communication difficulties you described. If your subscription has already been cancelled, no further renewal should occur. Best regards, MyDiabetes Team

Reply from MyDiabetesOct 5, 2026

Hello Rob, We’re sorry for the frustration caused by the renewal and, especially, by the response you received when you contacted us. We understand that your concern was about an unintended purchase, that you had not used the app, and that you were requesting cancellation and a refund immediately after the charge. Our response should have addressed those points directly. Subscriptions renew automatically unless cancelled before the renewal date, and the pricing, renewal terms, and cancellation conditions are presented during checkout and in our Terms and Conditions. However, we understand that knowing this does not make an unexpected charge less frustrating. Refund requests are reviewed based on the circumstances and applicable purchase terms, so we cannot guarantee a refund simply because the subscription was unused. That said, if you believe your request was not properly addressed, please contact us again at [email protected] and mention this review. Include the email address associated with your account and the date and amount of the charge so our team can review the account, billing history, and previous correspondence. Best regards, MyDiabetes Team

Reply from MyDiabetesOct 5, 2026

Hello Kathy, We’re very sorry for the experience you’ve described, particularly the delays in responding to your messages and the difficulty you had getting your meal plan addressed. We understand how frustrating this would be after completing the questionnaire and expecting the plan to reflect your preferences. We’re also concerned by the refund response you received referring to returning physical goods. MyDiabetes is a digital service, so that wording does not appear relevant to an app subscription. We apologize for the confusion and would like to have this reviewed properly. Regarding the meal plan, our plans are designed around diabetes-focused nutrition and the preferences provided during setup, with meal suggestions that can be adjusted or swapped. If the plan contained foods you had specifically excluded, we’d like to investigate why those preferences were not reflected. Please contact us at [email protected] and mention this review. If possible, keep the existing email thread or forward it to us so our team can review the correspondence, your account, the meal-plan preferences, and the refund request together. We’ll also be able to clarify the applicable refund terms for your purchase and address the incorrect physical-goods wording you received. Best regards, MyDiabetes Team