Reply from myfreebird.comDec 11, 2025
Thank you for taking the time to share your feedback. We’re glad to hear the head shaver worked well for you, but we’re truly sorry for the frustrations you experienced with the trimmer, subscription, and support. That’s not the experience we want for anyone.
To clarify, the refill plan is optional, and customers can adjust or cancel it at any time. You should never feel “locked in,” and you definitely shouldn’t have to go through multiple confusing steps. If that was your experience, we apologize, we’re actively working on simplifying the process.
Our 30-day return policy is something we honor, so we’d like to look into what happened with your request and make sure it’s handled correctly. Please reach out to us at [email protected], and we’ll make this right for you.
Regarding the trimmer and attachment issues, that shouldn’t be happening. We’d love to troubleshoot or replace the component so you can use it safely and comfortably.
Your feedback is important, and we appreciate you sharing it. We’re committed to improving both our products and our customer experience, and we hope we can earn back your trust.