My Green MattressReviews of mygreenmattress.com

Reply from My Green MattressSep 18, 2017

Hi, Renae. We're very glad to hear that your new Pure Echo mattress is comfortable! With regard to the weight, your full size mattress weighs in very close to the industry standard. Unfortunately, with choosing the best quality, green materials (and with an innerspring based mattress) there isn't much we can do concerning weight. Hopefully the benefits of a safe, non-toxic mattress that you're finding comfortable far outweighs this! Best, My Green Mattress

Reply from My Green MattressSep 12, 2017

Hi, Natalia. We are very sorry to hear that you're not in love with your new Natural Escape mattress. It appears as though you've had it for some time, and this is the first we're hearing about your discomfort. Your comfort is our #1 priority!

Reply from My Green MattressAug 3, 2017

Hi, Marni. We are sorry to hear that you're not 100% in love with your new Pure Echo mattress (yet!). It looks like we've actually been in contact with you since you received your Pure Echo and this is the first we're hearing that you're having concerns about potential natural odors of the natural materials. Being that we're using natural materials that are not treated with harsh chemical washes, bleaches or dyes, there are instances where there will be natural odors. These instances are rare and when the odors are present, they should dissipate quickly over time. I noticed that you've had your mattress for a couple of weeks, so you should be seeing this improving. If it is not, please give us a call so that we can address any issues or concerns that you have! Best, My Green Mattress

Reply from My Green MattressJun 21, 2017

Hello, thank you for your review! We apologize that your mattress took a few days longer than the standard timeline as volume can be higher during a promotional period. If you continue to feel as though the mattress you chose is too firm, please contact us so that we can address that. With regard to the packaging, thank you for your feedback. We will address that with our shipping partner, FedEx, as that is definitely not the condition in which we intended your mattress to arrive.

Reply from My Green MattressJun 6, 2017

Hi, Heidi. We're sorry that you're not immediately in love with your new mattress! You have only had it for a little over a week, and it can take a number of weeks for any new mattress to fully relax and break in. We encourage you to give it a little more time and if time doesn't help give us a call - we don't want you sleeping uncomfortably and there are definitely things we can do to make you more comfortable.

Reply from My Green MattressMay 19, 2017

Hi, Amanda. We are very happy to hear you are in love with your new mattress! The pillows you ordered are standard pillow size, but we're sorry to hear that they are too firm for your liking. Unfortunately as these pillows are offered via another manufacturer, we require a return fee to cover return shipping.

Reply from My Green MattressMay 8, 2017

Hi, Natasha. We are very sorry to hear that you're not in love with your new mattress. I show that you purchased our Pure Echo mattress, which is actually a 7/10 and a medium firmness. You've only had the mattress for about a month, so you're definitely still covered by our 100 Night risk-free sleep trial. If you'd like to give us a call we will definitely take care of you!

Reply from My Green MattressMar 20, 2017

Thank you so much for your feedback, Alyssa. The Pure Echo is a firm mattress - the Luxe version being a 7.5/10, which is what you are sleeping on. We have improved the coil system in the Pure Echo since your purchase last year. The double-sided option does soften it up some, otherwise a latex topper should provide added comfort. Give us a call at the shop at 877-737-8237 if you'd like to discuss further.