My Green MattressReviews of mygreenmattress.com

I have pain in my back every morning since sleeping on the new mattress,. I have hoped that this would resolve as time goes on, but so far it has not. Very disappointing, but hopeful that it will subside.

I bought two mattresses from My Green Mattress. After 6 months, the king mattress was already showing signs of depression. It felt like I was rolling into a hole when sleeping. When I contacted customer service, they questioned the support for the mattress underneath, but once I proved we had perfect support under the mattress, they asked for a picture of the mattress depressions. Mattress depressions are not visible when looking at a mattress. You have to lay on it to feel it. So after I sent a picture, they replied that my mattress looked fine. So, I spent extra money to buy a non toxic mattress only to be stuck with a mattress with a poorly made structure. Don’t waste your money!! Try Avocado or a different brand for non toxic options!!

I had high expectations, but the mattress didn’t work for me at all. It felt much firmer than described, and I couldn’t get comfortable.

I was having horrible neck, back, and head pain and their old mattress ended up having the springs come through after 7 years only. They wouldn’t honor the warranty due to stains, which whatever, but offered 50% off on a new mattress. I didn’t want another mattress from this brand but to save money we got it. I had went to a chiropractor and was finally getting my life back, no more headaches. Today, after using their mattress, I woke up in more pain than I have ever felt in my life. Instantly crying. My back, neck, and my entire head hurt. It is the firmest mattress I have ever slept on and all I can do is cry in pain. I feel so lost and feel like I went 10 steps backwards. I know mattresses can take time to break in, but I still don’t feel anyone should be in this much pain upon waking up. I felt better on the mattress that was dipped in with springs coming through then on this brand new mattress, which says a lot to me.

I purchased the natural escape mattress, which arrived in September 2020. My husband and I followed all of the care instructions, unpacking it immediately, and placing it on a high-quality boxspring. Unfortunately, we have never owned a lower quality mattress. Within the first year, it was clear that there were indents forming where we sleep. Again- we have followed all manufacturer instructions, and have treated our bed with care- we are of average height and weight. Nonetheless, we are left with a mattress that has developed bad indentations that are causing back pain, and are worsening. When we sent My Green Mattress photos of the worsening issue in 2022, we were told their team cannot see any indentations or visible defects, and denied us warranty coverage. Instead they offered us a 50% discount on a new mattress. So in response to our complaint that their mattress was defective, they denied our warranty claim and instead offered us the opportunity to give them more money for another defective product. Do not buy from My Green Mattress. Their product is of poor quality, and they do not follow through on their “20 year warranty”. After 3.5 years of owning their Natural Escape mattress, we have to go buy a replacement, as the problem continues to worsen, and our backs are in constant pain.

I was excited to buy my first "green" mattress. Unfortunately, 2 inch deep divots 8 inches in length appeared less than a year and a half later. I called and emailed customer service. The owner said my husband was too big/fat for the mattress I got. There were no recommended weights on the mattress descriptions and I had never purchased a mattress before. The owner was also supposed to call and come look at our mattress, but never did. Disappointed and will not buy from this company again.

We bought this two-sided queen size mattress with the wooden bed frame from this company because my husband was getting back pains from our 20-yr old mattress. He’s a back and stomach sleeper, while I’m a side sleeper. I have read reviews about its firmness and I was thinking I could manage it, because I grew up sleeping on some cotton pads on a wooden board and I never had any back pain. Boy I was wrong. This mattress is really hard. Slowly I felt pain on my neck, shoulder, back and hip area. I thought maybe my body would adjust. When it didn’t, I called the company just before the end of the 3-month trial period to return, the rep I spoke to suggested me to add a twin wool topper on my side. I said I don’t want to miss the refund deadline, the rep said not to worry because I called them in time to report my problem and just give it another try. He sounded really nice and sincere. Even though our bed is now looking weird because I have to bend down about 1/4 of the topper on my side to make it fit our bedding, my husband and I really hope it could do the trick, because the mattress did relieve his back pain. At the beginning it seemed to be working for me, then the same problem started. I thought to myself: could this all because I needed a new pillow? So I went out to try different pillows. Nope, the pillows didn’t help with my pain. I went back and forth between this new mattress and our old one. Every time I slept on the new one, it caused me pain after a few nights. Meanwhile the holiday season came and went...Life is busy. By the time my husband and I drew the conclusion that this mattress did NOT work for us, we were another 4-months behind. I called to company just to check. The same rep I spoke responded that we were out of trial period. I said but I called you earlier and you said not a problem to give it another try with the wool topper, unfortunately it’s still too hard for me. He said immediately the wool topper won’t help me with the hardness, what I need is a latex topper. “What? Then why did you recommend it to me in the first place?” He then sounded defensive and said he must have mentioned the latex topper to me, maybe I was allergic to latex, (which I am not.) Since we were way behind the trial period, he couldn’t help me, sorry for any convenience and he just hang up on me. So that’s my experience. I am really regretting this purchase. What a waste of money! P.s.: I just read one of the reviewers on Amazon commented even the latex topper doesn’t help with their pain. :(

I am very disappointed in this mattress and this company. I purchased a twin mattress that was used daily for 1 year and then about a dozen times over the next year. I had a zippered allergy cover on it at all times and the only person who used it was my son. The mattress now, after only 2 years, has a hole where a person's head is and is worn through and the batting is torn too. I am so disappointed that the company has not stood by its product, claiming that I was not supposed to flip the mattress because only one side had the covering. We only used it about a dozen times on the reverse side with an allergy cover on it. We had no knowledge that this could happen and the mattress is worn out. I have purchased other organic mattresses from other companies and they have lasted for years. This is unacceptable and the company accused me of being untruthful. I sent pictures and am so disappointed in their attitude. Beware of the product quality.