LiviaReviews of mylivia.com

Negative 50 Stars. Took forever for the livia to arrive, when it finally did it didn't help me (fine, I'm not saying they're useless, just didn't work for me). Sent it back, and it's now been over 8 months and no sign of a refund. I've emailed over 6 times, to no response. DO NOT ORDER YOU WILL NOT GET YOUR MONEY BACK

I placed an order the 12th of January. I haven't had any confirmation or traking number until I sent an email. When I finally could track the parcel the last updated was the 22nd of February in Germany. I contacted Livia several times and I received standard replies. I asked for a refund by all channels available: email, messenger, web page and Facebook (where my post wasn't published) but never received a reply. Today is 7th of may 2020 and still haven't got the product nor my refund. Considering the different reviews I think it's a bet, you could be lucky or not...

If I could give zero stars I would. Item took 48 days to arrive - but didn’t actually arrive. I received notification of a customs charge from my local post office - £36! I’ve contacted Livia multiple times via various channels (email, instagram, Twitter) asking for an order cancellation and refund, and only received one email back two weeks later saying “customs charges are mentioned on the website” - this isn’t something I saw clearly written when I purchased (I’m careful about these things) and it’s NOT specified in their general T&Cs. They’re a bunch of con artists. AVOID. I’m now trying to decide if I should just pay the customs charge and be stuck with an item I’ll never get refunded for anyway and take the hit. Absolutely disgusting. Edit: Not only are they continuing to ignore my emails; they tried yesterday to have this review removed. AVOID. Update: they have now blocked me on Instagram and Twitter. Pathetic, cowardly customer service who ignore anything that isn’t a compliment.

Love it. Amazing.

I ordered a Livia device with a monthly subscription. The device took almost 2 months to arrive. I've been emailing them for months asking when the replacement gel pads will be shipped only to get a different answer each time. Finally, I left several comments on their Facebook and Instagram posts, only for them to be deleted and my account to be blocked. I emailed them again asking to cancel my subscription and they stopped responding to me. I've sent at least 4 follow up emails with no response. There is no option to cancel online, so the only way to cancel basically is to call your bank.

SCAM!! customer service do reply with a default templated message. Then no further contact.

My Livia device did not work. I followed the charging instructions prior to use and when I pressed the power button it would work. The lights came on but the device did not work.

My product never arrived and they refused to acknowledge me, they then told me to spend 32fr to pick it up from a post office despite the fact that I already paid for delivery. As it is a subscription this would be a monthly extra cost, therefore, I asked to cancel the order and be refunded. They ignored me and continued to charge me for 2 months. I have now filed a payment dispute with my bank.