LiviaReviews of mylivia.com

This is the best thing I have ever gotten myself and trust me Livia is absolutely amazing!!! I will 1000% tell anyone and everyone to get a Livia!!!!

I recently bought my second Livia- I read in the booklet that you can use two at once. I had no problems with the gel pads on the first one I bought and have used it a couple of times. But when I went to use the second one, one of the gel pads kept slipping on the electrode. When I tried to alter and adjust it, it would fold over and refuse to unfold without a lot of persuasion. Also, bits of the edge of the gel pad broke off in little pieces on my fingers. I emailed Livia using the email address on their contact page and got no reply. Despite an automated reply informing me I would get an answer usually within 24 hours. I sent that email on 6th November. Then after a week (possibly more), I sent a message via their online contact form. However, no reply again, not even an automated reply. So, a few days ago I sent a message via Facebook Messenger. And there has been no reply there either. It is very frustrating. UPDATE: I emailed the assistant who replied to my review and they answered very quickly. I was offered very generous compensation, including a year's supply of gel pads. They are also investigating the issue I had with not getting any reply. I am a much happier customer! Thank you Livia :)

UPDATE: just an hour after contacting Ran, I received a reply telling me that the customs fee would be covered by them. Thanks for putting attention in the customer service and caring about the customer! :) I bought this product to be shipped to Austria since there is no local sheller here. This week I contacted the post office and they told me that I need to pay 27,70€ extra for the customs fee. This was never warned in their website. If I had know of this extra costs, I would have just gone to Switzerland and buy it there (more expensive). Please Livia I am asking for a refund of the customs fee or I will need to leave the package be sent back. It is not fair not to warn customers about the extra costs due to customs.

UPDATE: Ran contacted me via email for customer support. Ran provided phenomenal customer service and fixed the problems with my subscription and a website glitch all within a few hours. I will continue recommending Livia, not only for the device, but for the customer service as well. I will update this review after I have received contact from Livia, but as for now...this is the rating. This rating DOES NOT come from the device itself as that is a helpful tool for minimizing period pain. For personal health reasons, I cannot take loads of OTC pain meds, which is where Livia became my go to. I purchased my Livia along with a subscription in February 2021, which will automatically ship me new flower pads every six months. It's now November 2021 and I should have received 2 shipments of flower pads. I have been paying $8 per month for nothing. When I login to my account through Livia, it shows I have no subscriptions and I have no orders. This is not true as I have an emailed receipt, shipment confirmation, and bank charges for everything. I'm upset about this, so buyer beware

Livia has help with pain although I’m always adjusting it on my clothes but it has helped me continue to go to work often which is a plus but design and adjustments need to be mad so it can be better than what it is.

Livia has been revolutionary for my period pain! Very grateful to have this as a portable, drug-free, and discrete solution to my painful cramps & back pain! I’ve used it for about a year now and have every intention of continuing to use it & recommending to friends & family!!

Livia has been a game changer for my cramps. With endo, there’s not much you can do, but this device has helped reduce the days I miss and is discreet enough to wear in public or at work. Such a great device!

I love my livia, it helps with cramps that used to take pain pills for. It is such a relief not to have to take pills and wait 30 mins to an hour for them to work.