Reply from LOLASep 17, 2021
Hi Leah,
Thank you so much for sharing with our team, though I am incredibly sorry about the recent experience you had with our tampons.
If it helps ease your mind, while LOLA is a new company, our suppliers have been making feminine care products for decades. Although your experience is not typical, it is completely unacceptable.
Our team does have a few follow-up questions for you, specifically with respect to your experience with our tampons. That said, we would love for you to reach out to our team (at [email protected]), if you haven't already, with any additional information. We would so appreciate any further insight into this situation, as we take product complaints very seriously.
Again, my sincere apologies for this negative experience, and thank you for your feedback. As a customer first business, we really take it to heart. We hope to hear from you soon!
Best,
Jackie
LOLA customer team