Great
Based on 124 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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MyPrivateProxy (myprivateproxy.net) has 124 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
124 approved reviews, newest moderated first
Cherry Ann O.
I'm trying to start a small business to make some extra income, and this company has helped me out tremendously. I know nothing about proxies, and they patiently taught me everything I needed to know. Once I even got a refund for a project that I had to cancel. No hassles, immediate refund. I wish all the other companies I deal with were that professional, that prompt, and that honest
Jelle
Based on my experience, MPP is way above any other proxy provider. I always recommend it to friends. It's easy to use and has the best proxies for web scraping
Shawn K.
Just wanted to say, you're the third proxy company we have worked with. You guys have been by far the best and will probably be our last. You keep up the customer service and product side like this and you'll always have our business.
Anastasia
For some time we used the myprivateproxy service and were generally satisfied with it. Until we noticed that the amounts for proxies that we did not buy and did not use began to be debited from our card. As it turned out, we did not purchase a proxy package, we purchased a subscription, which was not mentioned when we purchased a proxy. We are very upset that we were charged for services that we did not use. And we did not want to purchase a subscription. The subscription terms were not transparent and were not clearly described. We didn't know that it was a subscription and thought we were purchasing a one-time proxy package. We have contacted support several times for a refund. As a response, we received a standard message that the case is being considered by the billing team. After that, the cases were simply closed. We are very upset with this attitude towards customers and hope that the support service will still respond and return the money to us. Update on their answer: We are very sorry if you have the impression that we are abusing Trustpilot to get our way. This is absolutely not the case. We want to share our experience of using the myprivateproxy. And pay attention to the fact that we are getting incomplete replies from the support.Had it been made more clear in the beginning, that your service is a subscription-based one, we would’ve definitely paid attention to it including monitoring email. As we already addressed this issue to you, it is not very obvious that when making a purchase on your service, we automatically subscribe to your services. We are very sorry that you regard the appeal here as an attempt to undermine your reputation.We, as customers, express our frustration with your service. Unfortunately we do not always have access to the email address. I think many of your clients have already encountered this. We are glad to see that you have already taken steps to improve this issue, and would like to address them to other users.We have proof in the form of screenshots (trustpilot does not allow you to attach them here) where you can see the "before" and "after". After our appeal to support, a footnote appeared on the proxy packages stating that this is the cost per month. But it is precisely because of the lack of transparency that we got into such an unpleasant situation. We are always ready for dialogue and we hope that you are ready to consider the opportunity to meet us halfway for the reasons listed above.
Reply from MyPrivateProxyJan 18, 2022
We list our services on our website as costing a specific /monthly price. What is hidden in this? MPP uses a subscription-based business model, which means our customers receive the services on a recurring basis for a monthly, quarterly, six months, or annual fee. Our services are set to automatically renew on their renewal date after the initial term to prevent any disruption in the service. Renewal invoices are emailed 7 days before the renewal date so you can have enough time to cancel before renewal. Unfortunately, you ignored the renewal notifications, waking up after several months claiming that you had the impression our service costs were one-time. How can you think that this excuse can be a valid argument? Some customers have found a loophole to misuse Trustpilot to get things their way. We'd rather have lots of irrelevant negative feedbacks than give in to a form of blackmail whereby a client has the impression that he can get anything in exchange for a review.
Louis
Worst proxy provider. I worked with them for few months until I discovered that they were billing me too much, then they refused to refund. Also their service is very poor, proxy are slow. To avoid at all costs, I found a much better provider now with fast proxies and honest billing. Update on their answer: they refunded nothing, I have several Paypal dispute with them. This website should be closed
Reply from MyPrivateProxyAug 20, 2021
Due to a failed API call to PayPal, one of your recurring subscriptions hasn't been updated accordingly; therefore, there were indeed some excessive charges. When an invoice over-payment occurs, credits are automatically issued to the customer's account balance. Thus, payments registered in excess are not lost. Instead, they are visible in the dashboard and can be used on future invoices or refunded. Analyzing the conversation you had with our operators on this issue, I notice the following. You opened a ticket flagging the over-payments; we explained the cause of the error, apologized for the inconvenience, and immediately refunded all over-payments. A few days later, you have returned claiming that our calculation is incorrect and that a higher amount should be refunded to you. At that time, we provided you with a statement and politely and concisely explained that our billing system is fully automated and that we returned everything recorded in excess. We also asked you to report the payments you are referring to, indicating the transactions IDs. Unfortunately, you didn't do that. Instead, you impulsively canceled all your services with us and requested a refund for them too, even though you were not eligible. Then, when we told you that you were not eligible to receive a refund for those service cancellations, you reacted impulsively again by leaving this review. Everything you argue here, except the error that was remedied by returning the over-payments, is false.
Liliana L.
The customer support was really collaborator, and super nice.
Reply from MyPrivateProxyMay 30, 2021
Thank you for your feedback! We deeply appreciate each one as a way to constantly improve.
AHMAD N A.
Everything in this site is just (perfect)
Electric L.
So I recently left a good review after I had the proxy setup, worked fine, was a good price and was well pitched to me with a nice location. All was happy. Until the actual usage of the proxy started, My intent of use of the proxy was clearly stated before purchase, they advertise their service as "unlimited" which is FALSE advertisment. They cap your usage, no wonder it's cheap. They told me I was using too much which was 6GB. Now today, my proxy has been restricted to 192 kbps which renders the proxy useless as you can barely load chrome with this speed. This is a way of my payments to continue whilst having an unusable proxy. This is quite literally a scam that's going on here. I would advise against this company VERY STRONGLY as they hook you initially at the start but it's not what it seems. AVOID AT ALL COSTS! Using my money and making my proxy useless, nice one myprivateproxy
Reply from MyPrivateProxyNov 1, 2020
As stated in our AUP, at its sole discretion, MPP can limit the number of simultaneous connections and the number of connections per section, as necessary to ensure stable service for all users. Upon closer examinations, it appears that there was not a networking abuse but an error on our part. As compensation for this unpleasant situation, we extended your subscription for a period of 3 months. We apologize for the inconvenience, and we appreciate your patience and understanding.
