Great
Based on 238 reviews
Ubiquity Retirement + Savings4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1999, Ubiquity's mission has remained the same – to provide small business owners with qualified retirement plans that meet their needs and propel them towards bright financial futures.They've stood as an industry leader in the benefits space by combining advanced technology and world-class customer support to cost and compliance challenges that negatively impact businesses nationwide.Through this approach, they've transformed 16,000+ businesses and hundreds of thousands of lives, helping them achieve financial security and peace of mind through plans that are customizable, simple, and affordable.
Ubiquity Retirement + Savings (myubiquity.com) has 238 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
238 approved reviews, newest moderated first
Edward
MyUbiquity has a very simple upload process for your payrolls. I would prefer a more automated system, but the current process is simple enough. The best part is that any time there is an issue, whether with the website or a tough compliance question, I can always call and get a hold of someone to help me.
Sally D.
I am really glad to see that Ubiquity is working on improving their communication with their clients. I was able to call today and get someone on the phone to answer my questions immediately. My main complaint about Ubiquity in the past, was that it was hard to get quick communication. I was so pleased to see that I can now call and get help right away.
Jennifer R.
As an employer, I have experienced poor communication and I am still trying to close our employees accounts as we switched to a new provider. It has been 2 YEARS! They still are unable to transfer and close our accounts. When we stated we wanted to close the account, our account rep should have been working with us to complete it. Instead I have to call them every day to get answers. When I ask if they need anything else from my company to complete it they say no, however, they required more signatures! During this time both the company and employees have been charged fees. TOTAL UNACCEPTABLE.
Reply from Ubiquity Retirement + SavingsApr 25, 2019
Hi Jennifer, We understand the frustration that you’re experiencing as your plan is transitioning. We do our best to make sure that our clients experience a high level of service at all stages of their plan administration. Our client success team has been working to process all necessary items for your plan. They will be reaching out to you to ensure a seamless transition. We greatly appreciate your patience.
Alex T.
Ubiquity charged our lower wage employees, who had scratched together a modest retirement account savings, ~10% of their IRA simply to access their funds after a plan termination. After asking them to re-consider this practice, they vehemently refused. They're clearly part of the problem in the horrible IRA administration business.
Reply from Ubiquity Retirement + SavingsApr 19, 2019
Hi Alex, While we do charge flat fees for our services, we strive to keep our fees low and as transparent as possible. We work hard to champion the futures of small business employees which is why we always provide employers the opportunity to cover any distribution fees for both active and terminated plans. Thanks for sharing your experience with us—we appreciate your input as we constantly try to improve the saver experience. Feel free to reach out if we can assist further.
cr D.
Had my 401k with them but the plan offerings are very week, and basically even choosing their aggressive plans, in a bull market for the past 3 years I made no money on top of it. besides that to roll over out they charge fees. Hope not to work with a company thats offers Ubiquity services.
Reply from Ubiquity Retirement + SavingsMar 27, 2019
We're sorry to hear you've had a disappointing savings experience. Ubiquity is proud to offer a diverse range of investment options within our 401k plans. However, the specific options in your plan are determined by your employer.
Morgan
Total scam, billing my company $115 monthly AFTER I closed my account (paid $1000 fee to close my account btw). This is all because some ex employee from 3 years ago, still has $40 balance on his 401k, so my fund is still "active". As the fund sponsor, I'm somehow financially responsible for people that I no longer employ. They also charge each employee $5 a month, this is all on top of whatever Morningstar charges. Also, when you withdraw your money, they like to only send you part of it, so they can charge you the $95 withdraw fee more than once. The positive reviews on here are so obviously fake. I originally signed up with Intuit 401k, and these guys took over the account, really my only bad experience with any vendor since I've been in business.
Reply from Ubiquity Retirement + SavingsFeb 26, 2019
Hi Morgan, Thank you for your feedback. We've been helping clients for 20 years and pride ourselves on customer satisfaction. We're already looking into your account and one of our Client Success specialists will be contacting you shortly to better understand the situation and how we can resolve the issues you mentioned. We appreciate your input as we strive to improve the savings experience.
Jenna H.
Unspeakably high fees for nothing. I had a 401k with Ubiquity Retirement through a former employer, and was charged $5/month to keep the account with them (during which time the investment did not grow at all). Ubiquity charged a ridiculously high $95 for me to rollover my 401k to another investment service provider. I couldn't believe how much they were charging for me to move over my own money. Horrible.
Reply from Ubiquity Retirement + SavingsFeb 22, 2019
Hi Jenna, We understand your frustration with paying fees – nobody likes to pay someone else to handle their money. Our investment practices are standard in the 401(k) industry and our diverse fund selection means you have a wide range of options in how you choose to invest. While we do charge flat fees for our services and work hard to keep our fees low and as transparent as possible. Thanks for sharing your experience with us—we appreciate your input as we constantly try to improve the saver experience. Please email us at [email protected] if we can assist further.
Peter H.
I am extremely disappointed in the amount of fees this company charges. To invest about $100 / month in my company's 401k plan they charged me a flat $5 per month fee, every month. Then when I left the company and wanted to roll over the funds, they charged me a $95 fee, to roll over about $800 of investment. Totally insane, these people are greedy beyond belief. DO NOT USE THIS COMPANY.
Reply from Ubiquity Retirement + SavingsNov 5, 2018
Hi Peter, We're sorry to hear your frustration with our fee structure, and we understand! Nobody likes to pay someone else to handle their money. As a flat-fee provider, we that don’t charge fees based on your assets, which over time allows your savings to grow. We work hard to keep our fees low and as transparent as possible. Thank you for sharing your experience with us—we appreciate your input as we constantly try to improve the saver experience. Please email us at [email protected] if we can assist in any way.
