VeroReviews of myvero.com

Awful - VERO was unresponsive and aggravating.. Between all the communications, I was increasingly unsure as to whether the VERO emails I was reading were from a human being or a bot. I was told that a decision on my rental application would occur in 1-5 days. 2 weeks later I was angry. I kept wishing I could talk to someone that was offered only after I was at wit’s end. By the time an apparent real person offered to call, I had no patience left and no confidence in the company’s ability, nor its motivation to help this increasingly angry customer. What a waste of time. What an emotional let down and yell-out-loud level of frustration.

Had to call countless times to followup. They never give meaningful response. It has been 1 and a half months, I got told my claim would be paid by their external adjuster but still not. Never trust. If your valuable is not insured with them, lucky you and stay away from them. If you're with them, move out asap!

Had the unfortunate experience of having these guys insure us as recommended by Smart leasing for our car. Wouldn’t recover the vehicle to a safe place, they didn’t care if we had water, shade, we’re miles from anywhere…..Really poor service and even less caring about your health or recovery if you’re stranded miles from anywhere. They’ve spent most of the time trying to get out of paying, despite the car being unable to be driven…wanted us to pay out and we ‘may’ get it back. Really poor, would never use them ever again, if they were the only insurance company available on the planet.

I am lodging a complaint against VERO insurance in regards to the handling of our claim for the flood and cyclone damage at our family home. The first damage that happened was during the flood where the bottom flat was damaged by flood waters and the paint in the ceiling of the lounge and the small room upstairs had water damage to it. Since we were away during the time of the flood, the room downstairs had a lot of mould formed and alot begun to be airborne. Vero organised Drychem to scope the job which they did after a week but nevershowed up again. I had to arrange someone to remove the mould and the damage items at my own cost as we had a 12month old baby. Morgan projects came and took all the photos but they only reimbursed for the damage in the bottom floor and not the ceiling damages. The second damage happened during Cyclone Gabriel where multiple glass of the garage door and a single glass of the back door cracked with the door jamb being damaged as well. I got a call from Paul from Morgan Projects that they not willing to cover for any damages which is just appalling. I am going to the media with this case as i firmly believe i was hard done by the insurance company. PLEASE STAY AWAY OF FROM VERO IN ANY FORM OF INSURANCE COVER.

We have been with Vero for 4 years we are in our sixties and have had no problems until we wanted to insure our mustang they totally shut us down refused to insure it because of the the make and model it’s a 2018 Mustang yet we sold our Ford FPV valued at $90,000 which was the same motor and they totally refused to insure it couldn’t understand why yet we have house and home contents and own a 2023 V6 Ford Raptor and we pay over the top for insurance I think they are dam right rude so we will never deal with them again they will never get another penny from us us we have never had a claim total rip offs.

Appalling attitude, lost all my data, total breach

Do not give these morons your number under any circumstances you block one number then they use a different have had 30 nuisance calls from these morons. Reported them to the police for constant harassment.

I absolutely love the no hassle, great price and services offered by Vero! This company has been very easy to deal with and priced competitively. There is no way I can complain when they are able to give me better coverage and more options than my previous insurance company. Without a doubt, I confidently recommend this company 🙏