Woof Pet IncReviews of mywoof.com

Do not do business with woof. They are a scam. I paid for expedited 2 day shipping on 12/20. It is now 12/30 and I have no idea where my order is. Attempts to contact the company have only gotten automated responses. I'm out 140 bucks and have no idea what's going on as the company has zero customer service. Avoid this company. Unless you like getting ripped off.

Terrible customer service. I ordered over $100 worth of items on December 7th to take to our local shelter as a gift. It is now December 21st and still no package. I was given 3 different tracking numbers. The tracking hasn’t updated in 5 days. I have emailed numerous times (because of course there is no phone number), and they just keep resending me the new tracking number that I already have. I have now filed a complaint with my bank to try and get my money back because this company won’t fix the issue and won’t give me a refund.

I placed an order for a Christmas gift on December 9, which I thought would have been enough time to accommodate processing and shipping delays. Woof lost my package. Their customer support was slow to respond and didn’t offer to replace my order for 3 days after I reached out, even when I specifically explained that I was worried about the package not arriving on time. Then it took them another day to issue my replacement order. With the delays, the only way my order would arrive on time was express or next-day shipping, which customer service said they were unable to do. I understand that the holiday season gets busy, but it’s really disappointing that there were multiple opportunities for them to get my order delivered on time and they just did not prioritize customer service.

Zero stars for customer service, there is virtually none - oh well, there is virtual. Over charged $30. I requested assistance ordering a >$40 item using my $20 gift card and was charged >$70, less my gift card for a total cost of >$50. They do not publish a phone number and a person has not responded to my inquiry. What do I do...dispute the charges? Would I even trust their referral program? Wow, there are so many other options with actual customer service.

Spent half an hour trying to order one item. Cart interface kept adding unwanted items to my order and offers no way to remove an item from the cart. Very frustrating. No excuse!

Update: I appreciate the effort to address and resolve the confusion, and I do genuinely like the product itself, so I’ve added back two stars. However, the email response I received regarding this issue still seemed to place the blame on me, which was disappointing. --- I was really excited to get this for my dog for Christmas, but my experience with this company has been extremely disappointing. Their website prominently advertised free shipping at $50, but the messaging was misleading and unclear. At checkout, I was led to believe I qualified for free shipping because the banner at the top of the website said, "Just $0 more to get free shipping" and my cart said, "You've unlocked free shipping." The total for my order was $53.41 + $4.99 for shipping so I assumed I qualified. I took screenshots and emailed customer service pointing out the error and asking to refund the shipping cost. They refused to refund the cost or acknowledge the issue with their website and instead notified me that I was $0.43 short of qualifying for free shipping. This isn’t just about the money—it’s about the principle. The lack of transparency in their policies and their unwillingness to resolve a simple, reasonable request reflects poorly on their customer service and business practices. I wanted to trust this company, but this experience has left me frustrated and unlikely to shop with them again. I hope they address these issues for the sake of future customers, but based on my experience, I can’t recommend them.

Absolutely love these for my dogs. However, we struggle to open them. We’ve oiled them, frozen them, put in warm water, used pliers and flat head screw driver to loosen. I hope Woof can make a redesign to fix this very common issue.

I’m trying to cancel my account that I never set up. The company keeps sending me a link to cancel and it doesn’t work! I’ve contacted them at least 3 times to cancel, and they still send me a link that doesn’t work! Their customer service has been difficult and terrible! Don’t bother ordering from them unless you want to be frustrated!!! My issue is still not resolved.