MyzoneReviews of myzone.org

Reply from MyzoneJul 13, 2026

Hi Kevin, Thank you for taking the time to share your feedback. We are pleased to hear that you are happy with how Myzone records your training. We understand your frustration with having to manually edit your workout types, especially when you are looking to keep a clear record of your different activities. Your feedback around activity categorisation is really valuable, and we will be sure to share it with our team as we continue looking for ways to improve the Myzone experience. We appreciate your support and hope you continue to enjoy tracking your training with Myzone. – The Myzone Customer Care Team

Reply from MyzoneJul 10, 2026

Hi Sandeep, Thank you for taking the time to share such a detailed review, and we are truly sorry to hear about your experience. Firstly, we want to thank you for your incredible loyalty over the past 9 years. Reaching Hall of Fame is no small achievement, and we genuinely appreciate the commitment that you have shown to Myzone. We completely understand why you are feeling disappointed and frustrated. Given your experience with multiple devices developing similar battery issues, your feelings are absolutely valid, and we really appreciate you taking the time to share this feedback with us. Feedback like yours is important and helps us continue to improve both our products and our customer experience. We are also grateful for your kind words about our app and support team. It means a lot to hear that despite these hardware issues, you have had positive experiences with the people behind Myzone. I would really like to see what we can do to help. If you are happy to do so, could you please reply to the Trustpilot invitation email with a few more details, such as the email address linked to your Myzone account. I will arrange for someone from our team to reach out to you directly. Thank you again for your honesty and for being part of the Myzone community for so many years. We truly appreciate your feedback and hope we can look into this further for you. – The Myzone Customer Care Team

Reply from MyzoneJul 4, 2026

Hi Moosh, Thank you so much for taking the time to leave us such a wonderful review! We are absolutely delighted to hear that you had such a positive experience with our Customer Care team. It’s fantastic to know that putting your account on hold helped protect your spot and weekly streak while you waited for your new Myzone, and that we were able to support you with getting your new device connected. Providing a smooth, supportive experience is always our goal, so your kind words truly mean a lot. We will be sure to share your lovely feedback with the team, they will be very happy to know they made such a positive impression. Thank you again for choosing Myzone. We wish you many more great workouts and continued success on your fitness journey! – The Myzone Customer Care Team

Reply from MyzoneJul 4, 2026

Hola Marta, ¡Muchísimas gracias por tu fantástica reseña! Nos alegra enormemente saber que Kerry pudo resolver tu problema tan rápidamente. Tus amables palabras significan mucho para nosotros y nos aseguraremos de compartir tus comentarios con Kerry. Estará encantada de saber que pudo marcar una diferencia tan positiva. Gracias por elegir Myzone. Si alguna vez necesitas cualquier otra cosa, estaremos encantados de ayudarte. ¡Te deseamos muchos más entrenamientos increíbles! — El equipo de Atención al Cliente de Myzone

Reply from MyzoneJul 3, 2026

Hi Vernon, Thank you for taking the time to share your feedback. We are really sorry to hear about your experience. We understand how frustrating it can be when your heart rate zones do not seem to reflect the effort that you are putting into your workouts, especially when you are unable to get the support you need. We would love the opportunity to look into this for you. We have requested your contact details through Trustpilot so a member of our support team can reach out directly and review your heart rate settings and workout data with you. Our goal is to make sure your Myzone experience accurately reflects your effort and gets you back on track. Thank you again for your honest feedback. We really appreciate it and hope we can turn your experience around. - The Myzone Customer Care Team

Reply from MyzoneJul 3, 2026

Hi Danielle, Thank you so much for your 4-star review! We are delighted to hear that you enjoy seeing your stats during your workouts and that earning different statuses helps keep you motivated, that is exactly what Myzone is all about! We are sorry to hear you have experienced some issues with your effort zones not always recording correctly, particularly when working out at facilities with Myzone screens. We appreciate you bringing this to our attention, and if this is something that you are still experiencing, we would love the opportunity to investigate and help get everything working as it should. Thank you again for your feedback and for being a valued member of the Myzone community! - The Myzone Customer Care Team

Reply from MyzoneJul 3, 2026

Hi Antony, Thank you for taking the time to share your experience. We are so sorry to hear that your Myzone Watch stopped working and completely understand how disappointing this must have been, especially after enjoying the product and using it to track your fitness over the years. We appreciate how frustrating it is when a device develops an issue outside of its warranty period, and we are sorry that the outcome was not what you were hoping for. Your feedback regarding product longevity and expectations is genuinely valuable, and we will be sure to share it with the relevant teams. We do apologise for any inconvenience. - The Myzone Customer Care Team

Reply from MyzoneJul 3, 2026

Hi Nimesh, Thank you so much for your wonderful review! We are so pleased to hear that our team was able to respond quickly and help with your MZ-3 concern. Providing friendly, helpful support is always our goal, and it's great to know we delivered. We really appreciate you taking the time to share your experience and thank you for being part of the Myzone community! - The Myzone Customer Care Team