Namco PoolsReviews of namcopool.com

The worst company in the world to ever do business with you do not stand behind your product nor do you give an inch when it comes to trying to have it shipped without paying the freight charge after all this is my third Namco Pool and it will be my last due to your poor customer service

Horrible experience. Filter late had to delay pool installation. Also bought a patio set. Received half of it. Need to drive 20 miles to get at another store. I do get advertisements via e-mail every single day to buy more. Never again

We do not shop there anymore. Every time we have gone into the Westbrook store, even if there is no one in there, you have to wait at least 10-15 minutes for someone to come out of the office or back room. The management staff last year and the year before were soooo unfriendly, it isn't funny! The young man working on the floor was trying to be very helpful to us and when asked one of the management people a question, after 10 minutes, the person that came out of the office was so rude to this young man that we ended up walking out. The young man was sooo awesome and trying to help us and that manager was a complete and utter jerk! No manager should ever ridicule an employee, especially in front of a customer, nor should they speak to someone like that, even in private. I have personally been using Namco for over 40 years. 20 of them in Peabody Mass, and 20 years up here in Maine. I have never, ever had a problem with the Peabody store, they were always so awesome, so was very surprised when I moved to Maine and had this kind of service. I stopped using the Westbrook location over 15 years ago due to the awful service provided there and started using a legitimate pool company, but unfortunately, the company retired so I needed to utilize the Westbrook store the last couple of years. As I stated to my husband, I would rather my pool turn green than to make another purchase in your Westbrook store!

Always out of what I need. prices are not any better than other places. Never any one around to help. Last 3 years it has gone down hill

I bought a galvanized 410 pool with salt water system, was told this is a great pool with awesome warranty. We'd never have problems. As soon as I reported a puncture in the metal liner wall and plastic liner. Was told to my face, salt water violates the warranty. There's no warranty. The store manager in 275 Washington St, Attleboro, MA 02703, sold me the pool and was the same guy to tell me no warranty. Don't ever buy from Namco.

Clerk too too long & didn’t know how to ring items with sale. Wait time 30 minutes.

When I bought this pool I was assured that Namco would be there for all my needs, both on a yearly basis and an emergency basis. Since that time I have met with disappointment after disappointment. When the liner developed a hole Namco said they didn't deal with liners and told me to call the liner manufacturer.When I need certain parts for my filter, I was told that Namco doesn't supply all parts all year round. I had to go to Leslie Pools to get the parts that I needed. This hasn't happened just once, ,it has happened many many times. All in all it has been a very dismal experience, one which has led me to the realization that I will never buy from Namco again and I will let other potential pool buyers to stay away from Namco Pools. You asked.

Your prices are too high! There is never anyone around to help and the overall customer service is port!