Namco PoolsReviews of namcopool.com

I purchased a waterways filter and the same thing happened as last time the hard pipe provided by the manufacturer is bigger than the adapter going into the filter head and shots water out no matter how many clamps you use. Absolutely pathetic this hasn't been corrected its a known issue !! Taking all the time setting things up and then dealing with this in the end is so frustrating and easily avoidable if the company cares about making a good product and Namco selling a good product.

I purchased a Synergy Aluminum pool in 2018 based on the claim of a 30-year guarantee. Unfortunately, by year 7, the base of the pool wall is already rotting. The proposed warranty “coverage” only offers 50% toward a replacement wall, while I’m still responsible for shipping and tariff costs. Very disappointing for a product marketed for long-term durability and backed by a so-called guarantee. To make matters worse, I had to reinforce the base from the inside just to maintain the integrity of the pool. This is not the level of quality or support we expected from a premium product.

I went from Boylston to Namco today to buy several items for my hot tub which I purchased there. Unfortunately they no longer allow dogs in the store and it was too hot to leave her in the car. I loved the staff that used to be there and they welcomed my dog but whoever was in the store today was very negative. Left empty handed and will buy my supplies elsewhere from now on.

Liner fell in in the middle of the winter Major mess heavy did not last even one season overpriced I don't know why but I'm very unhappy with this

I ordered the wrong set by mistake. But namco won’t let me swap it out.

We are experiencing an issue with the liner (seam separation), the local store we purchased the pool from has been great and helpful. In speaking to Lynn from corporate customer service, who was rude, condescending, and un-appathetic. I am very disheartened with our experience and based on our experience with corporate customer service Lynn will likely refer friends and family to other local pool companies as I would never want another person to ever have an experience like this. The only reason I gave it a one star is because of the local store (Swansea, MA) manager's and staff's willingness to go above and beyond to try and rectify the situation and make us whole.

Purchased 4 different tables and 20 chairs from the enfield store, 2 days later it rained and the rust coming from from the furniture stained the new stamped concrete deck. I visited the store and spoke with Afrika she said to send in pictures to her email which I did, went down there after no contact back. Was given the number for customer service and called them, I spoke with Lynn who wasn't very helpfull other than to say call the manufacturer. So namco isn't standing behind what they sell that was only 3 days old.... terrible...

Purchasing a Pool from Namco Pools has been a complete and utter nightmare from start to finish. They refuse to do the right thing and are complete scam artists