Average
Based on 3,535 reviews
Nano Hearing Aids3.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Nano, we’re dedicated to redefining how you hear and experience the world. Our commitment is simple: we provide high-quality over the counter (OTC) hearing technology at affordable prices. We believe that everyone deserves to have clear, vibrant hearing — regardless of budget — and we've made it our mission to deliver just that.With a track record of transforming lives, a 45-day money-back guarantee, and a customer support team that's available 24/7, we’ve earned our place as a trusted name in the hearing industry. Start your journey to rediscover the world of sound and experience the Nano difference today.Shop Hearing AidsContact 24/7 SupportFAQs
Nano Hearing Aids (nanohearingaids.com) has 3,535 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
Showing 795 reviews with 1 star · Clear filters
Bari P.
These hearing aids were too small for me to handle. When I asked for a refund, it was like talking to a brick wall. The marketing is great but I had to become irate to get a return number.
Reply from Nano Hearing AidsJun 21, 2023
Hi Bari! We apologize that our service did not satisfy your expectations. Your feedback is noted and forwarded to the team to improve our products and services in the future.
Chet S.
They refused to send a prepaid return label for their defective product. Fortunately I had saved one when I returned the 1st defective product. Not sure I would ever do business with them again
Reply from Nano Hearing AidsJun 21, 2023
Hi Chet! Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.
MARYANN B.
Returned two sets. The original was too big for the canal. The over ear one had a technical issue. Sent another pair and charged 497.00. So far I’m out 800.00. Want to return these as well. Didn’t open the package. This experience has been a nightmare. Very very disappointed
Reply from Nano Hearing AidsJun 21, 2023
Hi Maryann, We appreciate your time to share your experience and we accept that not everyone will have the same experience with our device. Your feedback is noted and forwarded to the team to improve our products and services in the future. Our record shows that we only charged you $297 and the rest of the replacement/exchange are free. To discuss further, please reach out. You may call customer service at 619-738-2438 or email us at [email protected]. You can also try our Live chat at www.nanohearingaids.com. Have a great day and stay healthy! Sincerely, Nano Support Team
Tom W.
WE WERE TRYING TO SEND THE HEARING AIDS
Reply from Nano Hearing AidsJun 21, 2023
Hello Tom, Thank you for answering my call. Please do not hesitate to reach out if ever you need assistance and we will be glad to help you. You may dial our customer service line 619-738-2438 or reach out to me. Sincerely, Ralph Nano Advanced Support Team
Judith E.
I had to send them back. My other hearing aids I always wore fitted behind the ears. I figured with my hearing loss that it wouldn’t matter, well it does. It’s going to cost over $500.00 to fix my old set. I have had hearing trouble since I was 4 years old due to whooping cough, I’m 72 now. These Nano hearing aids are great just not for me. I wish I could have used them. Judith Edwards
Reply from Nano Hearing AidsJun 21, 2023
Hello Judith, This is Ralph from Nano Hearing Aids. I am trying to reach you to the phone number we have on file to help you with whatever assistance you may need. Please let me know if this is a good callback number. If not, you may call our customer service line at 619-738-2438, look for me and I will be happy to assist you. Sincerely, Ralph Nano Advanced Support Team
connnie M.
After returning the product at my expense they still are trying to take the monthly payments
Reply from Nano Hearing AidsJun 21, 2023
Hello Connie, Thank you for your feedback, and I am sorry about your experience. We would love to help you with your concern, but we will need more details . Please feel free to reach out to us by calling our customer success line 619-738-2438 or email us at [email protected]. Sincerely, Ralph Nano Advanced Support Team
Linda M.
It is much too small for my arthritic fingers. I can hardly pick it up. I will be returning it for full credit.
Reply from Nano Hearing AidsJun 20, 2023
Hi Linda! We appreciate your time to share your experience and we accept that not everyone will have the same experience with our device. Your feedback is noted and forwarded to the team to improve our products and services in the future. To help you with your return, please reach out. You may call customer service at 619-738-2438 or email us at [email protected]. You can also try our Live chat at www.nanohearingaids.com.
Carl F.
I was promised an RMA last Friday. It still hasn't arrived.
Reply from Nano Hearing AidsJun 20, 2023
Hello Carl, I'm sorry for the delay. Your feedback is noted and forwarded to the team to improve our products and services in the future. I see that an RMA has been requested so I hope this resolves your concern but if you need further assistance, please let us know. You may call customer service at 619-738-2438 or email us at [email protected]. You can also try our Live chat at www.nanohearingaids.com. Have a great day and stay healthy! Thank you, Nano Support Team
