Average
Based on 159 reviews
Natera3.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Natera, our mission is to transform the management of disease. We are a global leader in cell-free DNA testing, offering cutting-edge solutions that support informed decision-making across oncology, reproductive health, and organ health.Driven by a deep commitment to improving patient outcomes, we partner with clinicians, researchers, and families to bring clarity and confidence to some of life’s most critical moments. From non-invasive prenatal testing to cancer recurrence detection to monitoring transplant health, our technology is built on a foundation of innovation, accuracy, and compassion.Every voice matters to us. Your feedback helps us stay true to our mission: helping people and families through science that matters. Thank you for sharing your experience and for being part of our journey to create a healthier future.
Natera (natera.com) has 159 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
159 approved reviews, newest moderated first
Sh
Terrible customer service!!! What a disgrace. Cant believe they treat patients this way. TERRIBLE
Reply from NateraDec 16, 2025
To protect and respect privacy, we cannot respond to specifics here, but we can provide direct assistance. Please email [email protected] at your convenience. Thank you.
Donna U.
Working with Jaimie was phenomenal. She is so friendly and helpful. Made the whole process enjoyable.
Reply from NateraDec 16, 2025
Thank you for leaving a review.
LW
The test kit was delivered quickly. Jamie contacted me and discussed the process, gave me easy to understand instructions, and answered all my questions. FedEx picked up the kit and delivered it back to Natera. Now I just wait for the results.
Reply from NateraDec 16, 2025
We appreciate hearing positive feedback, thanks for leaving a review.
April
Donna was great. She kept me informed of her arrival time and arrived on time. She was thorough in explaining the process and what to expect. She made sure all of the information for my test was correct and properly sealed and packed the vials in front of me which provided assurance that my blood samples would not get mixed up with others. Overall, a very efficient and easy process.
Reply from NateraDec 1, 2025
Thanks for the 5-star review!
Jack
The procedure was very smple and I received very detailed instruction and everything I was told was correct and the lady was very informative and concise and polite. I am very pleased so far
Reply from NateraDec 1, 2025
We strive to provide the best experience possible, and are glad to hear positive feedback.
Jeffrey M.
Jaimie made this process flawless. Very well described instructions made it super easy to get this done expediently. Everything worked as it should.
Reply from NateraNov 20, 2025
Thank you for taking the time to share this feedback.
Maria P.
They some how misplaced/lost my test result said they would send some one to withdraw a new test never did but they made sure to bill me and my insurance for a test I never got results for
Reply from NateraNov 20, 2025
To protect and respect privacy, we cannot respond to the specifics here, but we can provide direct assistance. Please email [email protected]. Thank you. ^BA
Kimberly O.
The overall experience was good from the beginning to the end!
Reply from NateraNov 3, 2025
We appreciate hearing this positive feedback.
