NatureBoxReviews of naturebox.com

They have unethical business practices when it comes to their "subscription" model. I must have checked a "member" box during checkout, not knowing they were going to charge me annually. Then being opted out of marketing emails, they also don't send transaction emails or receipts when that annual fee comes through. Now years later I asked them about this $30 charge I noticed and they defended it as a normal charge and confirmed no emails were ever sent.

Used to love these years ago, now they’re really over salted and processed. Team would not refund me at all, just offered a small portion of the original spend as store credit for snacks that are gross

Sneakily Duped an Elderly Disabled War Veteran/Senior into placing an order and then charging him every year for 5 years costing him over $250! SHAMEFUL!!! He finally caught the charges on his credit card and was able to put a stop to something he had no idea was happening. Had never received any emails letting him know this was what they were doing. I certainly hope KARMA comes back to them for doing this to someone who fought for our country!!!! And, by the way, how do you like how they are "so sorry" after they duped you for over $250? Do you honestly think they are? NO WAY!! If they were sorry (especially being a company with money) they would give back the money they duped me out of

This is a horrible, sneaky business! If their snacks were so great, they wouldn't need to trick people with the offer of "free snacks" into paying a $30 annual membership fee year after year! I signed up to try them, thought the snacks were oily, unhealthy and kinda gross and never ordered more. Unbeknownst to me, they started charging me $30 a year for a membership. Yes, totally my fault for not reading the fine print or checking my credit card statements closely enough, but still a despicable business practice. So it turns out I paid $90 over 3 years for those (gross) "free snacks" before I caught their sneaky behavior and canceled my "membership" that I never wanted or used. They suck! This is the response I got from this greedy, sneaky, unethical business: "Glad you were able to reach out and so sorry about the confusion regarding your billing. I can confirm you're still in an active annual membership with us. The membership will continue to be billed until cancelled. I hate to tell you about this but we can no longer refund membership fees that has already been billed to the account. I hope you understand and again, so sorry. Ideally, we'd like for our customers to let us know if they're not interested in keeping the account / paid membership before the renewal or as soon as they notice our charge in their bank statements." RIGHT, that's why you TRICK them into signing up for a "paid membership" they don't know they have, hoping they will never notice while you laugh all the way to the bank. Here's a thought: make good snacks people want to buy and eat so you don't have to deceive consumers and rely on people not noticing a sneaky charge to make a living. SO SHADY!!!

Smaller bottle for the shower gel and at the same time a higher price. They need on customer anymore and I will buy my produkts in future boy their competitors.

EDIT: Naturebox has reached out to me from another review and credited my accidentally charged annual fee. Customer service has been wonderful to fix the problem and I am very grateful! Thank you for rectifying this and leaving me a happy customer. They automatically enroll you into an annual subscription fee with no email notification, confirmation, or receipt. Disgusting and predatory marketing practice in my opinion. MAKE SURE TO CANCEL YOUR PAYMENT INFORMATION AND ACCOUNT IF YOU DO NOT REGULARLY USE THIS SERVICE. Strongly discourage. There has to be more transparent and customer-focused snack subscriptions out there that don't count on their customers forgetting that they are getting charged.

Beware: deceptive sales practice and unethical company. I bought a gift certificate for a niece over 2 years ago. Apparently, that process signed me up for monthly subscription (after a 14 day stealth free introduction). I assumed it was something my wife had ordered and was sending it to her office. An odd silver lining to Covid... it made me ask her about it because she's working from home, not her office. You'd hope a company would notice and be embarrassed if a "customer" spent 29 months paying for a service they didn't use. To make the scam worse, you're not actually buying a product with your monthly fee... you're buying "credits" which expire after 30 days. When I contacted customer support they were unwilling to make the situation right in even the most trivial way possible. They thought it was appropriate that they profit from a customer who doesn't even know they are paying for their product. It makes me assume their product is not very good if they have to take advantage of people like this. Also discovered while trying to resolve this: There's no way through their website to REMOVE a credit card from their list of payment methods. Also... when I logged in to their website I was able to see the list of all 29 charges with dates, etc. Then, WHILE speaking with a customer service person via chat, after they had said they "couldn't" do anything to help me, the option to view that history was suddenly disabled. The option was removed and I could no longer bring up that history to take a screen shot of it (and to see the details to understand how they kept charging what should have been an expired credit card).

DO NOT SUPPORT THIS BUSINESS! I placed an order with nature box in excess of $100. When my order arrived it was missing several of the items I ordered. Instead of sending what I ordered, the nature box credited my account for what was not sent. I went back to the website but what I ordered was completely sold out. Nature box refused to refund my money and would only give me store credit to buy something else (that I did not want) from there store. They are frauds and cheats and have no customer service other than text chat. I supposed this is the reason they have a C rating with the BBB. Spend your money elsewhere.