Nature Hills NurseryReviews of naturehills.com

We ordered a few trees from them to celebrate our anniversary, and it took them more than 3 months to send. Way past the celebration. Upon arrival of the trees, they came cramped in one package, withered and damaged. I reached out to them and sent in pictures and they responded with this. Just unbelievable. Save your money, buy local. "Hello, Thanks for letting us know. It is difficult to see the extent of the damages in the photos provided. Please forward a clear photo of each full plant, in response to this email, and indicate which tree is which. Was the soil still moist at arrival? How did the damage appear to occur? Was there any box damage, or did they come loose within the box during shipment? Thank you for choosing Nature Hills Nursery! Don't waste your time and money. Not worth it!

Tree arrived dead - they blamed on me - and then asked me to pay 50% of tree and shipping to get another. Beware!

Very disappointed in this company. Placed an order for a tree, was told 10 day delivery time. Weeks passed. Never alerted that there was weather delay that could take up to two months. When tried to cancel order hit with a 10% charge cancellation fee. Terrible company policy.

ordered hydrangea with $82. it's told it will be shipped in 2 weeks. I had to cancel it. they charge $10 cancellation fee. terrible shipping speed and outrageous cancelation fee.

Worst customer service ever. I ordered from Nature Hills Nursery, during my order the shipping time was mentioned as 10 to 14 shipping days and my order never got delivered on time. I reached out their customer care after 20 days of placing order and they were still not able to give me a specific time frame when my order will be shipped( Answer was west coast weather is hot, we can't ship now). So i requested them to cancel the order, Mind you cancellation charges are 10% of your order. I was not ready to pay that and I did request them to connect to higher up. The answer I got was the Manager is on Vacation will be back 5 days from now(Seriously, this is how you handle your customers, there is no one else a customer can talk to?)So if you are okay to place an order today and receive your order a month or two or 3 who knows, you should go ahead with them. I also wonder the way rep handled this situation, I'm not sure how well they will respond a damaged order. My case is still pending and waiting an answer from them.

This is the worst company I have ever dealt with. I ordered a tree which when ordered was told would arrive in May then June came still no tree. I contacted the company and was told June. June came and went still no plant. I requested a refund at that time and was given 3 options. Cancel order at a cost of $10 (for them to do nothing), wait for them to figure out when I would ever get the plant or use the money I spent on the tree to buy more plants (that I would likely never receive). Because I requested to know when my tree would be delivered was told they were putting the order on hold until I gave them my decision. Less than a day later I responded with send the tree when it is available. Today I received an email that since my order was placed on hold (by them) my tree would now not be arriving until fall. Seriously just give me a full refund I will be done with you and you can scam others out of their money. Buyer Beware!!! Janet Stone NC

I would not recommend this company. I've been on their mailing list for sometime but never ordered from them. I placed my first order on May 19, 2021. I've regretted the decision to order from them. I ordered a Snowbank Variegated Angel Trumpet. I've received nothing but excuse after excuse for why they've not delivered the plant I ordered. Most recently they misguidedly cited their Weather Policy, for weather in my area. Their weather policy implies weather delays due to weather in the area of the growers where they order their plants. Ironically I received another order from an online nursery this past Friday, July 9th. I will be contacting the BBB to file a complaint. I will also If I don't receive a resolution I'll be contacting the Attorneys General in Nebraska to file a complaint with them. My last response asked for my plant to be shipped this week or provide a refund. If I don't receive either I will contact my Credit Card company and file a fraud complaint. Buyer beware if you choose this company. My order number is 2000238423 ~ Frank Farley

Check BBB BEFORE making a mistake !! Nature Hills Nursery has had 151 BBB complaints in the last 3 years , 85 of them just in the last 12 months!! Don’t make the mistake I made by trusting this company!! My order number with Nature Hills is 2000244757 I placed it on 6/1/21 I spent $4274.12 with the promise from the owner that all the plants would arrive by the end of 3 weeks. While waiting i ordered another $1642.16 on 6/14/21 which they charged my visa and to now I have no confirmation email that the order was even placed, I have emailed ( but it returns that their email doesn’t work) I have called several times and if you hit the option for customer service you get a message that you have to email. The only way to actually speak with someone is to hit the option for a new order. The other sales guy ( they only have the two) keeps promising after I have told him twice what the problems are , that Custumer service will send me an email , it’s been a couple weeks and no email. On the original order there were 28 plants which to date only 5 have arrived, ( it’s been longer than the three weeks) the only tree out of 24 ordered that arrived came droopy and almost dead it may not live, I did send pictures and an email to the owner day it arrived two weeks ago and no call no email from him. During this time on June 2/2021 I placed an order with Fast growing trees the total was $2993.36 for 25 trees which all arrived 4 days later every single one. On June 9 I ordered 14 more trees from Fast growing Trees for $1528.86 and again they all arrived in 4 dats some were duplicate trees that I ordered from Natures Hill nursery that still have not arrived. I have made two more purchases from Fast Growing trees big orders and all have arrived and I’m good condition.