Nature Hills NurseryReviews of naturehills.com

Reply from Nature Hills NurseryOct 12, 2026

Hi there, Thank you for taking the time to leave us your feedback! We’re glad to hear your plant is doing better now, though we’re sorry it experienced a slow start. New arrivals can sometimes suffer from transplant shock as they adjust to a new environment, but you can help ease this transition by soaking the roots thoroughly before planting, gently loosening roots, mulching to retain moisture, and withholding fertilizer until the plant has fully established itself. If you ever need tailored care advice for your specific plant, our team is always here to help, email us any time at: [email protected] Thank you - Nature Hills Customer Support

Reply from Nature Hills NurseryOct 7, 2026

Hi Kelly, Thank you for taking the time to share your feedback, and we're so glad to hear your tree arrived safely packaged and at a great size! We completely understand your concern about the foliage, but we want to reassure you that your 'Ivory Silk' Japanese Tree Lilac is doing exactly what it should be doing for this time of year. As autumn approaches, these trees naturally prepare for winter by dropping their leaves, often turning brown, spotting, or drooping as they shift their energy away from foliage and down into building strong root systems. Rest assured, under those sleepy autumn leaves, your tree is healthy, hardy, and getting ready for winter dormancy. It will rest safely through the cold months and come back strong with fresh, vibrant green growth in the spring! If you ever have any questions, our team is here and happy to help, please send us an email at [email protected] any time. Thank you - Nature Hills Customer Support

Reply from Nature Hills NurserySep 8, 2026

Hi Lorraine, Thank you so much for the review! We're so glad the rose bush turned out to be a beauty. That's a smart call waiting on the Chaste tree until the heat breaks. In the meantime, keep it in a spot with morning sun and afternoon shade, and check the container every couple of days since pots dry out much faster than ground soil in intense heat. Water deeply whenever the top inch or two feels dry, and it should hold steady comfortably until you're ready to get it in the ground. Thanks again - Nature Hills Customer Support

Reply from Nature Hills NurseryJun 16, 2026

Hi Jeff, Thank you for taking the time to share such detailed feedback and we are glad to hear that the majority of your order arrived well packaged and in healthy condition. We are truly sorry that your Incrediball Limetta Hydrangea never shipped and that you were unable to reach us when you needed to. We are in our busy season and the higher than usual volume of customer inquiries has unfortunately caused longer than typical response times on our end. We completely understand how frustrating that is, especially when you have been planning and preparing your landscaping for this order. We are dedicated to making things right. If your issue has not yet been resolved, please email us at [email protected] and we will make your case a priority. We appreciate your patience and hope to have the opportunity to make this right for you. -Nature Hills Customer Support

Reply from Nature Hills NurseryJun 16, 2026

Hi Anna, We are truly sorry for this experience and we take full responsibility for sending the wrong roses. We understand how disappointing it must have been to receive pink roses when you specifically ordered dark red, and we completely understand your frustration. After looking into your order we found that we are currently out of stock on the roses you purchased, so we have issued a full refund back to your original form of payment. We sincerely apologize for the inconvenience and for the delay in reaching out to you. We appreciate your patience and hope you will give us another opportunity to make this right in the future. -Nature Hills Customer Support

Reply from Nature Hills NurseryApr 22, 2026

Hi Colin, Thank you so much for the kind words! We are thrilled your shade garden plants arrived healthy and that you were happy with everything. We look forward to helping you grow your garden even more! Thank you - Nature Hills Customer Support

Reply from Nature Hills NurseryDec 4, 2025

Hi there, Thank you so much for your wonderful review! We are thrilled to hear you had a great experience with both the plants and our team. Your feedback truly means the world to us, and we appreciate you taking the time to share it. We look forward to helping you with your gardening needs again in the future! Thanks again - Nature Hills Customer Support