Nature Hills NurseryReviews of naturehills.com

Nature Hills Nursery is not like Amazon, Walmart, Home Depot or any other main stream internet reseller. I ordered a tree for my wife's birthday and after 7 days Nature Hills Nursery still had not shipped it. I canceled the order and purchased something else for her but without even shipping my order Nature Hills Nursery charged a cancelation fee of 10%. When I wrote back about the issue to their customer service department they have not responded. They did refund 90% of my order pretty quickly but if they can't ship an order in a week I don't believe they should be charging a cancelation fee. Don't buy from this internet company. There are lots of complaints similar to mine about their inability to ship in a reasonable period of time.

Placed order for bare root tree on May 8. On May 9 got a Mother's Day Gift of a live potted tree (same one I ordered bare root). Contacted Nature Hills Nursery that I needed to cancel my order due to gift but they refused to do so even though it was not scheduled to ship for another 10 to 14 days. I have occasionally canceled or changed orders from other Nurseries so I will never order again from this one.

Ordered 2 red maples last summer. One is doing well the other died above the first 12 inches. There are several new branches starting out but the trunk can no longer be uniform. They refused to honor their 1 year 50% credit warranty stating that the plant "Is still viable"

Don’t shop here. Prices are extremely high for the size and quality of the plants, even taking account that they are building in shipping cost. The company appears to be buying from other suppliers to fill orders and consequently don’t stand behind the products because they can’t return them either. There is supposedly some 48 hour rule to complain about a plant received which is ridiculous. And a one year rule for replacement at half price with conditions that can’t be met.

Wanted to redo my order, called phone number, sent to online where was told call number, punched in #for ordering to get a person, they could not connect me with anyone, tried over and over, no results, asked sales rep.for supervisor, he will contact me by email within 24hours????? How do I cancel order????? Nothing but big ring around

I purchased 6 lavender plants that was listed at at least $40each .... so I expected a full size lavender plants . what I received was a little puny lavender herb the size of the palm of my hand that I could have purchased at a local nursery for six dollar!!! I called them and there was no refund and no return what a scam!! Do not buy from them that’s a scam!!! When I looked up and researched they have a lot of complaints against the Better Business Bureau, I wish I knew,, Beware!

This is a scam company. Do not buy from them unless you want to be scammed out of the money for your purchase. I received my magnolia tree on 5/26, followed their instructions on how to plant it, and emailed them pics on 6-16 to show them the brown leaves. Their horticulturalist “Barry”, recommended that I give it a year to bounce back assuring me that they sell quality products. A year later, it is just dead sticks in the ground. After sending images showing that the fleshy part of the plant is brown and dead, they agreed that the tree is no longer viable. Their solution is to give me a store credit for 50% of the purchase price of plant, not including shipping charges, so I can buy another dead tree from them. No thanks. Their rationale is that I waited too long to let them know-what a bunch of scammers. I followed their instructions completely.

This place is the biggest rip off on the internet. Please don't buy from them. $135.00 for a 2.5 high twig that was dead. You get to speak a person when buying but there's a portal after you buy and nobody ever responds