Nature Hills Nursery Reviews | Read Customer Reviews of naturehills.com

Nature Hills Nursery Reviews | Read Customer Reviews of naturehills.com

Nature Hills Nursery reviews

Showing 393 reviews with 5 stars · Clear filters

NJTom
Aug 21, 2026
Customer service the way it should be
I was unfamiliar with Nature Hills but they had the strawberry plants I wanted so I took a chance. When one of the plants didn’t survive I reached out to ask for a replacement (3 we’re doing great!) Nature Hills didn’t make me jump through hoops or give me the runaround, they apologized and shipped me a new plant (which is doing great!). I won’t hesitate to order from them again in the future!
Reply from Nature Hills NurseryAug 21, 2026
Hi Tom, Thank you for taking a chance on us! We're glad the strawberry plants are settling in well, and we always want replacements to be simple, not something you have to fight for. No hoops, no runaround, just making it right. Thanks for the trust, and here's to a great strawberry season ahead! Thanks again - Nature Hills Customer Support
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Kerri
Aug 18, 2026
Beautiful Plants, Good Prices, Best Customer Care
I love their plants and trees. They are high quality and ready to plant. They are well packed and ship at the perfect time to plant. The only time I have had trouble is if the shipper delayed delivery. Nature Hills’ customer service is amazing. They respond quickly and stand by their guarantee, even when it’s not their fault. They are also so willing to give help and guidance on how to take care of the plants. I can’t say enough about the quality of their plants and their customer care! The prices are also appropriate for what we get. We own an RV park and will be buying all our landscaping plants through Nature Hills Nursery.
Reply from Nature Hills NurseryAug 19, 2026
Hi Kerri, Thank you so much for this wonderful review! Hearing that the plants arrive ready to thrive and that our team's guidance and guarantee have made a real difference for you means so much. We also really appreciate you sticking with us even with a shipping delay. That kind of trust isn't lost on us. Thanks again - Nature Hills Customer Support
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Kim D.
Aug 18, 2026
Delivered in best condition imaginable
Customer service is wonderful and so helpful. Online ordering was a breeze. What was most impressive was the packing of the plants and the excellent condition they were in when they arrived.
Reply from Nature Hills NurseryAug 18, 2026
Hi Kim, Thank you for this! We put a lot of care into how plants are packed, so hearing they arrived in the best condition imaginable is exactly the kind of feedback that makes us happy. Glad ordering online was smooth and that our team was helpful along the way too. Thanks again - Nature Hills Customer Support
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Tim K.
Aug 15, 2026
Service is excellent!!
Service is excellent! Nature Hills website is easy to navigate and to make purchases. Personnel are very courteous and response time for any email questions is quick. Best of all this company is highly interested in making sure its clients are satisfied with their purchases and results.
Reply from Nature Hills NurseryAug 17, 2026
Hi Tim, Thank you so much for this thoughtful review! We're so glad you found the site easy to navigate and that our team's responses met the mark. Making sure you're happy with both your purchase and how it grows is truly what matters most to us, so hearing that come through means a lot. Thanks for taking the time to share this. Thanks again - Nature Hills Customer Support
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brian W.
Aug 14, 2026
Good to see a company with integrity and values
Well to start with there quick shipping is wonderful Next is their quality products their plants are robust and beautiful right out of the box I have not had the pleasure to work with their customer service because everything is so great who could complain
Reply from Nature Hills NurseryAug 17, 2026
Hi Brian, Thank you so much for this! Fast shipping and healthy plants arriving in great shape are exactly what we aim for every single time, so it's wonderful to hear. And we love that line about customer service, when everything shows up perfect, there's nothing to fix! Thanks for taking the time to share this. Thank you - Nature Hills Customer Support
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Karl G.
Aug 14, 2026
Great customer service
The customer service team was able to give me clarification about my concerns and were very understanding. The issue was quickly resolved and I placed another order.
Reply from Nature Hills NurseryAug 14, 2026
Hi Karl, Thank you for the kind words! We're so glad our team could ease your concerns and get things straightened out fast. Honestly, that's exactly the kind of experience we want every customer to have, so it's great to hear it worked out that way for you. We appreciate your review. Thanks again - Nature Hills Customer Support
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Sandro S.
Jun 30, 2026
Ordered 3 rose plants
Ordered 3 rose plants, arrived in 3 days and in perfect health. Presently in the ground and doing great. Simply follow planting instructions and success will be achieved. Will order again without hesitation.
Reply from Nature Hills NurseryJul 1, 2026
Hi Sandro, What a fantastic review, thank you so much! There is nothing better than hearing that your roses made it safely and are settling in beautifully. We appreciate you taking the time to share your experience and we look forward to being your go-to nursery for years to come! Thanks again - Nature Hills Customer Support
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Rose K.
Jun 26, 2026
Response time for customer service was great! One day, actually not queite 24 hours. Aim to please believe me . Would absolutely order again.
Great response team. And my plant arrived in perfect condition sooner than expected. Would definitely order again for Nature Hills!
Reply from Nature Hills NurseryJul 1, 2026
Hi Rose, We are so grateful for your kind words and for taking the time to share your experience! It makes our day to know your plant arrived quickly and in great shape, and that our team delivered the service you deserved. We cannot wait to help you grow your garden even more! Thanks again - Nature Hills Customer Support
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