NaturesoursReviews of naturesours.com

Reply from NaturesoursJan 24, 2025

Thank you so much for your order. We’re aware that some companies use bulk orders, but that’s not how we operate. The delay was actually due to customs and new regulations regarding imports. Additionally, local carriers in some regions are overwhelmed, which can lead to delays. However, we’re very glad your order arrived safely. Thank you!

Reply from NaturesoursJan 21, 2025

Thank you for your feedback. I would like to inform you that this is not our standard, and we understand how frustrating this situation must be. However, there are still delivery issues, but they are not on our side. The delays are due to UC customs and local carriers being overwhelmed, which is beyond our control. To compensate, we are offering every affected customer a 40% cashback. Please reach out to our customer support at [email protected], and they will assist you within 24 hours. Thank you very much.

Reply from NaturesoursJan 14, 2025

Thank you for reaching out with your concerns. It seems your order was not placed through our official website but rather through a site impersonating our brand. We want to clarify that we do not offer a shopping app and strongly advise against downloading any such applications. When ordering directly from us, you will receive a universal tracking code that allows you to track your order on any reliable tracking platform. Unfortunately, fraudulent websites often sell counterfeit products, typically shipped from China, which may explain why your tracking information shows activity there. To confirm whether your order is an authentic NatureSours purchase, please contact our customer support team at [email protected]. We are here to help clarify the situation and address any questions or concerns you may have.

Reply from NaturesoursJan 10, 2025

Thank you for raising this concern! Transparency is very important to us. Our extract is carefully crafted using both soursop fruit and leaves to ensure you receive the full range of health benefits. We guarantee the product is 100% pure and free from fillers or additives. If you have specific questions, we’re happy to provide more details!

Reply from NaturesoursJan 10, 2025

Hi Nicole, I would like to confirm that you definitely have the correct bottle. We recently underwent a rebranding precisely for this reason, as we’ve been seeing a lot of counterfeits and imitations on platforms like Amazon, eBay, and Meta. Thank you very much for your order!

Reply from NaturesoursJan 10, 2025

Thank you for your feedback and for sharing your concerns, we truly appreciate the opportunity to clarify. First, we’re glad to hear that delivery and the overall process went smoothly. Regarding your concern about the purity of the product, we want to reassure you that while the product contains natural vegetable glycerin and purified water, these components are carefully chosen to maintain the stability, quality, and usability of the soursop extract. The glycerin we use is plant-derived, free of harmful additives, and completely natural, in keeping with our commitment to offering a pure and natural product. The term "pure" in our advertising refers specifically to the integrity of the soursop extract itself, which is 100% natural and free of artificial additives, preservatives, or synthetic substances. The vegetable glycerin and purified water are included as supportive ingredients to ensure that the product remains fresh, effective, and easy to use. Regarding the ratio of these components, the majority of the formula is comprised of the active soursop extract, which is sourced from both the fruit and the leaves. The vegetable glycerin acts as a carrier to preserve the potency of the extract, and purified water helps balance the formulation to ensure its liquid form is suitable for consumption. Thank you for reaching out. Please don’t hesitate to contact us with any further questions!

Reply from NaturesoursJan 10, 2025

Thank you very much for your feedback and your valid question. First, I want to address the delivery delays you experienced. During the Elections, Black Friday, Christmas, and New Year period, we faced significant challenges with shipping due to extremely high demand and congestion at shipping facilities and customs. Unfortunately, these circumstances were beyond our control. The good news is that the situation has improved, and all customers are now receiving their packages within the guaranteed 6-8 day timeframe. Secondly, regarding the listings on Amazon, we want to clarify that these are counterfeit products. We are not affiliated with them in any way, and they do not represent our brand or standards. We are actively pursuing legal action to have these removed. To avoid similar issues, we strongly recommend purchasing only from our official website and exercising caution when buying from platforms like Amazon, eBay, or Facebook. Thank you for your feedback.

Reply from NaturesoursJan 10, 2025

Thank you so much for your feedback and for sharing your concerns, we really appreciate the opportunity to explain. First of all, we’re glad to hear that your product has already made it to the USA. That said, we completely understand how frustrating the delay must be. During the holiday season (Black Friday, Christmas, New Year) US customs was overwhelmed with an unusually high volume of shipments. Unfortunately, this caused delays and blocks on certain packages, especially dietary supplements like ours. While this situation was out of our hands, we’re happy to let you know that your product should clear customs soon and will be with you shortly. We also want to assure you that honesty and transparency are incredibly important to us. It’s never our intention to mislead or deceive anyone. At the same time, we want to clarify that our product is not a cure, it’s a dietary supplement designed to support your health naturally. We truly appreciate your patience and understanding as we work through these challenges. If you have any other questions or need further assistance, please don’t hesitate to reach out. Thank you!