Average
Based on 465 reviews
Navan3.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Navan is the global AI-powered business travel and expense platform that makes travel easy for frequent travelers. Whether you’re an executive assistant, finance leader, travel manager, or employee on the go, Navan empowers you to focus on what matters most. Our platform delivers real-time visibility, savings, and control for companies of all sizes. Discover why thousands of businesses trust Navan as their all-in-one travel and expense management solution.👉 Read more customer reviews at www.navan.com/reviews or learn more at www.navan.com.
Navan (navan.com) has 465 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
465 approved reviews, newest moderated first
Francesco
The support is not knowledgable and extremely slow
Reply from NavanSep 22, 2026
We appreciate you sharing your experience. We are actively working to improve our support team's knowledge and response times.
Nicholas W.
Unfortunately it seems that if anything goes wrong with the hotel and the hotel refuses to refund, it is too bad. Navan will happily take money and refuse to help. Sadly, my employer insists on using Navan.
Mykhaylo
First off, flights prices when booking via Navan are terrible. I am making a booking right now and the difference between what I can get directly on the airline website and at Navan is around 50%! Same goes for hotels - moreover, oftentimes an option to prepay you stay is MORE expensive and does not include any loyalty points. Secondly, the booking process itself is not as good as you might expect; aftet you've done booking changes are essentially impossible. The only plus is that Navan keeps all your loyalty cards in one place and applies them as needed.
Reply from NavanSep 22, 2026
We appreciate you taking the time to share your detailed feedback regarding your recent experience. We are concerned to hear about the discrepancies you've noticed in flight and hotel pricing compared to direct bookings, as well as the challenges you've faced with prepay options and loyalty points. We also acknowledge your comments on the booking process and the difficulties with making changes. We are actively reviewing our pricing structures and booking functionalities to ensure we offer competitive options and a seamless experience for all our users. We value your input about the convenience of loyalty card storage.
Níamh
Experience was clear & easy to navigate
Reply from NavanSep 22, 2026
We're glad you found your experience clear and easy to navigate. We appreciate your positive feedback!
C D.
Easy to use. Don't have to go out of pocket. Get all my rewards. Expenses take seconds. Nothing else to say.
Reply from NavanSep 22, 2026
We are so pleased to hear that you find our service easy to use and that you are enjoying your rewards! We appreciate your positive feedback.
Ciara F.
Love Navan! So easy to navigate through. Just switched over recently and saving a ton of time already. Such a game changer to my day to day. Very happy customer!
Reply from NavanSep 22, 2026
We're so happy to hear Navan is saving you time and proving to be such a game-changer! We truly appreciate your positive feedback.
Michael F.
We use Navan for travel and for expenses and it's so much easier than any other solution I've used in the past. I like the ease of booking all of my necessary travel in one place, it's also great that my team are aware of what is or what is not in our company policy so it's less back and forth with finance. I love that the app pre-populates when I have a receipt so it doesn't take ages to fill out an expense form. I can do it instantly and not worry I am going to lose my receipts. Very easy app to use.
Reply from NavanSep 22, 2026
We're so happy to hear that our platform has made your travel and expense management easier! It's wonderful to know that the integrated booking and policy awareness features are beneficial for your team. We're also glad the app's pre-population for receipts helps you manage expenses efficiently. Thank you for your positive feedback!
Emma W.
Amazing experience, super seamless, by far the best provider in the market.
Reply from NavanSep 22, 2026
We are so happy to hear you had such an amazing and seamless experience with us! We truly appreciate your kind words.
