Excellent
Based on 239 reviews
Navicore Solutions4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Navicore Solutions is a national leader in the field of nonprofit financial counseling. What sets our organization apart is the quality and depth of our counseling model, as well as our longstanding commitment to acting in the best interest of our clients. We provide compassionate counseling solutions to consumers nationwide in the areas of personal finance, consumer credit, student loans, foreclosure prevention and housing. A national 501(c)(3) organization, Navicore Solutions operates 11 offices in 11 states nationwide and our certified counselors assist more than 100,000 consumers each year through in-person, telephone and Internet counseling across the United States.BBB A+ Business Since 1991 · 100% Certified Counselors · Call 1-800-992-4557
Navicore Solutions (navicoresolutions.org) has 239 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
239 approved reviews, newest moderated first
Susan
Havent heard back from someone regarding emailing my bank statement in, ???
Reply from Navicore SolutionsAug 12, 2022
Hi Susan, Thank you for your feedback. We take client satisfaction very seriously and will have a Customer Service representative reach out to you today. Thank you for giving Navicore Solutions the opportunity to help you along your financial journey.
Taddy G.
Customer Service is an exeptional and incompitative
Reply from Navicore SolutionsAug 12, 2022
We are grateful for your feedback.
Terri
I do not need to write this review because it speak for itself.
Reply from Navicore SolutionsAug 12, 2022
Hi Terri, Thank you for your feedback and for giving Navicore Solutions the opportunity to help you along your financial journey. If you need any assistance, please feel free to contact our Customer Service department at 1-800-772-4557
Santos P.
I like it the way they work because I can keep my credit score in level
Reply from Navicore SolutionsAug 12, 2022
Thank you so much! We’re grateful to have you as our client.
Anonymous
Customer service is horrible. I was promised that all my accounts would be paid on one bill. That was not so because one of my accounts dropped out of the agreement and navacore promised that all would be negotiated on one bill. I found it to be better not to deal with navacore because they charge a fee and that will add up in 4 years. The the attitude I was given when I say anything about my accounts through Customer service is terrible they are very rude.
Reply from Navicore SolutionsAug 12, 2022
We’d like to thank you for providing feedback on your experience with Navicore Solutions. We are sorry to learn that your contact with our organization did not meet your expectations. We strive for excellent customer service and will review your situation. There are times when not all accounts can be added to the DMP, despite our best efforts, which appears to be the case here. We do charge a nominal monthly fee, however it is dependent upon your ability to pay and state guidelines, and the fee was adjusted in this situation. We wish you success in your financial journey. Should you need further assistance, please feel free to contact us at 1-800-772-4557.
Ron
They were patient and polite, great customer service and they'll work with you to help you out of debt. They also advice on other strategies to help you stay out of debt.
Reply from Navicore SolutionsAug 12, 2022
We strive to provide superior customer service and very much appreciate your review.
Ruben
Thank you for your Help.
Reply from Navicore SolutionsAug 12, 2022
Thank you for your review.
Jenn J.
The Representatives at Navicore were very easy to work with and very knowledgeable about the various aspects of consolidating debt. They congratulated me once everything was paid off, which was just icing on the cake. Thank you, Navicore Solutions.
Reply from Navicore SolutionsAug 12, 2022
Thank you for your feedback, and congratulations on completing your DMP.
