Great
Based on 477 reviews
NavTool4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established 2002, 20 Years In Business. Made In USA. Support American Jobs. All Products Are Computer Tested Prior To Shipping.
NavTool (navtool.com) has 477 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
477 approved reviews, newest moderated first
Banjo D.
Finest video interface this market has to offer
Reply from NavToolNov 19, 2017
Thank You. We know your time is valuable, we appreciate you taking your time to write this review. We hope that you enjoy current and future NavTool products.
nolan
Smartphone mirroring kit was not plug n play for my car as advertised. Now they are playing games with me and will not allow me to return the kit for a refund. I had to file a claim with my credit card company for a refund. Customer service was rude and no help, tech support didn't know what they were talking about. My car was sitting at the shop for two days while the installer was trying to contact them for tech support. A waste of time and money. I am a customer and provided them with my order number. Also have emails proving communication back and fourth with this company.
Reply from NavToolFeb 23, 2018
Hello, Dear future customer of NavTool If you carefully look at our reviews, we either have 1 star reviews or 5 start reviews, you may ask why there are no reviews in the middle like 2,3 or 4 start review? Here is the answer, our products are really perfect and that’s why they get 5 star reviews, and if you read our 5 star reviews they are from actual customer that took time to leave reviews as they were amazed. However just like any other company it’s hard to ask people to leave a review, they are simply happy with product and move on. However once someone is unhappy they go ahead and leave 1 star review, and then blow it up out of the proportions. Even if you look at apple you will notice mostly 1 star reviews, that’s because millions of happy Apple customers don’t care to leave 5 star reviews. We accept all product returns no questions asked within 30 days from the day you receive the package form shipping courier. Here are the top 5 reasons why some customers leave us 5 star reviews: 1. NavTool is 100% Made In USA – the only video interface company that makes products in USA. 2. NavTool is 100% Automotive Grade. 3. NavTool 7 day a week 24/7 US based technical Support – friendly and patient support team. 4. NavTool Highest Quality of products. 5. NavTool Friendly US based Customer Service Team. Here are the top 5 reasons why some customers leave us 1 star reviews: 1. Purchased the product then waited over 30 day period to get it installed, during that period customer sold the car. Waited another month and decided to return the product, unfortunately we cannot accept return past 30 days from the day you receive the package. 2. Customer purchased the product, then started installation without reading installation manual. Improper installation damaged the product, Customer automatically assumed the product is defective. 3. Customer didn’t read the manual, improper installation cause product to malfunction, instead of doing warranty exchange customer wants to return it. 4. Customer wants to return product at any cost but way past 30 day return period. 5. Customer purchased products , but didn’t carefully read the description possibly assuming it can do things that are not listed in the product description, waited past 30 day return period and trying to return it. Here are top 5 reasons why some customers DON’T leave us 2,3 or 4 star reviews: 1. All NavTool products sold are as described on the website. 2. All NavTool products are guaranteed to work when received by customer, because we test all products 3 times before they are put in to the product packaging. 3. All NavTool products are easy to install. 4. All NavTool products work for a very long time and they are designed to last for a minimum of 10 years. 5. All NavTool Products are delivered to customers as fast as shipping courier can deliver them. P.S. the reason we built perfect product in USA, is because we want to make customers happy rather than paying couriers to ship products back and forth at our expense. Thank You NavTool Customer Service Team
Tatiyana T.
awful. Worst ever.
Reply from NavToolNov 2, 2017
Not a customer of our company, spam. All real reviews have 32 digits serial number. Check out other reviews and you will notice that all real reviews have 32 digits serial number.
Steven G.
my navtool review. this product works 100% as advertised, been using it for 3 month no issues. Fast shipping and tech support is there on Sundays
Vic Z.
Now that I have waze on my NAV screen I know exactly where all the traps are , amazing value
Reply from NavToolAug 16, 2016
Thank You. We know your time is valuable, we appreciate you taking your time to write this review. We hope that you enjoy current and future NavTool products. Please spread the word about great NavTool products.
Mike G.
Only buy NavTool because it's only US made and US based, thank you Navtool
Reply from NavToolAug 16, 2016
Thank You. We know your time is valuable, we appreciate you taking your time to write this review. We hope that you enjoy current and future NavTool products. Please spread the word about great NavTool products.
Kevin H.
thank you Navtool you gave my corvette most meaningful upgrades. Now I got waze and front camera all on my previously useles screen
Reply from NavToolAug 13, 2016
Thank You. We know your time is valuable, we appreciate you taking your time to write this review. We hope that you enjoy current and future NavTool products. Please spread the word about great NavTool products.
Dron K.
It's 100 degrees outside I'm melting , called support they helped me in less than 5 minutes. Thank you
Reply from NavToolAug 13, 2016
Thank You. We know your time is valuable, we appreciate you taking your time to write this review. We hope that you enjoy current and future NavTool products. Please spread the word about great NavTool products.
