Excellent
Based on 672 reviews
Aloha by NCR Voyix4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today NCR Voyix transforms the stores and restaurants experiences with cloud-based, platform-let SaaS and services capabilities.
Aloha by NCR Voyix (ncrvoyix.com) has 672 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Showing 46 reviews with 1 star · Clear filters
Jian
Support has been unbelievable bad, account relationships manager is very bad.
Reply from Aloha by NCR VoyixSep 12, 2024
Hi Jian, this is not the experience we want for our customers. Our team is looking into this and will follow up with you.
Rob L.
Your company seems to be completely uniformed as to how our system is set up. Our tablets use an ethernet cable and wifi. Calling in to get help from your employees is a completely useless waste of time. Your support teams keep telling me it should be one or the other not both. Maybe the Ethernet is used for sending orders in to the kitchen? And maybe the wifi is for our credit card processing? I dont know, but whats worse is you guys dont know.
Reply from Aloha by NCR VoyixAug 6, 2024
Hi Rob, this is not the experience we want for our customers. Our team is looking into this and will follow up with you to correct this.
Zubeyir
Before you release any product, I’d recommend making sure it’s functioning properly. We’ve had immense issues for the last two months with the handheld (axium) payment device.
Reply from Aloha by NCR VoyixJul 25, 2024
Hi Zubeyir, thank you for sharing your feedback. Our team is looking into this and will follow up with you.
Speros
I don't use Aloha Cloud so I can't rate anything and I'm not going to give you 5 stars just to be a nice guy!
Reply from Aloha by NCR VoyixJul 1, 2024
Hi Speros, thank you for the feedback.
Hari
I have already given the feedback, reviewing the feedback
Reply from Aloha by NCR VoyixJun 5, 2024
Hi Hari. Thank you for your sharing your experience with us.
Pat
The time to resolve issues is too long. I am still having tech support work on an issue that has been over 2 weeks. There is no communication between techs. One tech will call have the GM complete some problem solving tasks. The problem is not resolved . Then a few hours a later a different tech will call and have the same tasks. When the tech's call they will put our GM's on hold for an hour. Our GM's cannot be offline on hold for an hour. This is not acceptable
Reply from Aloha by NCR VoyixMay 14, 2024
Hi Pat, thank you for sharing your feedback. Our team is looking into this and will follow up with you to correct this.
Dale
What is this? Why am I receiving these emails? Why keep sending them over and over? What am I even reviewing? There's no reference in the mail. I didn't choose Aloha Cloud. At all. Please make it stop.
Reply from Aloha by NCR VoyixJan 23, 2024
Hi Dale. This is not the experience we want for our customers. We'd like to follow up on this matter. Please email us and send your company name and an email to best reach you.
anon
Issue was not resolved before ticket was closed.
Reply from Aloha by NCR VoyixOct 4, 2023
Hi, this is not the experience we want for our customers. We'd like to follow up on this matter. Can you please send us your company name and an alternate email to best reach you?
