NebrooReviews of nebroo.com

Reply from NebrooAug 24, 2026

Thank you so much for the update! We're very glad to hear that you received your full refund and that Marianne was able to provide the assistance you needed. We truly appreciate your patience and your kind words about her support. We'll be sure to share your gratitude with Marianne. Thank you for giving Nebroo the opportunity to assist you and for taking the time to share your positive resolution! ❤️

Reply from NebrooAug 24, 2026

Thank you for taking the time to provide such a detailed and thoughtful update. We're very glad to hear that Larry was able to step in, understand your request, and guide you through the return and refund process with patience and reassurance. We're especially pleased that he continued to assist when your return shipment was sent back and helped ensure that your refund was put into process. We also appreciate your candid feedback about your initial experience. We understand how the earlier interactions affected your overall experience, and we're sorry that the process was more difficult than it should have been. We'll be sure to recognize Larry for his exceptional efforts and dedication to helping you reach a resolution. Thank you for your patience, for recognizing Larry's outstanding service, and for giving Nebroo the opportunity to make things right. ❤️

Reply from NebrooAug 24, 2026

Thank you for sharing your detailed experience. We're sorry to hear about the difficulties you've encountered with the hearing aids, app, and reaching our support team. We'd still like the opportunity to assist and look into this for you. Please provide your order number and the email address associated with your purchase so our team can locate your account and review your concerns. Once we have those details, a member of our team can follow up with you directly and work toward a resolution. Thank you for giving Nebroo the opportunity to address your concerns. ❤️

Reply from NebrooAug 24, 2026

Thank you so much for your wonderful feedback, Margo! We're delighted to hear that Paco caught the duplicate order and reached out promptly to make sure you weren't accidentally charged for something you didn't intend to purchase. We're glad his attentiveness helped prevent a potential issue before it happened. We'll be sure to share your kind words with Paco and recognize him for his quick and thoughtful service. We hope you love your Nebroo hearing aids when they arrive! Thank you for choosing Nebroo and for your trust in our team! ❤️

Reply from NebrooAug 24, 2026

Thank you so much for your heartfelt feedback, Mary! ❤️ We're thrilled to hear that our representative was knowledgeable, took the time to research your account, and provided more assistance than you expected. It's wonderful to know that you felt genuinely cared for throughout the experience. We'll be sure to share your kind words with the team. We're grateful for your recommendation and delighted that you're enjoying your Nebroo hearing aids! Thank you for choosing Nebroo, and God bless you as well! ❤️🙏

Reply from NebrooAug 24, 2026

Thank you for sharing your feedback. We're truly sorry for the frustration you've experienced while trying to reach our team. We understand how discouraging it must be to make multiple attempts, spend over an hour waiting, and still not reach a representative. We'd like the opportunity to assist you with your return request and make the process as smooth as possible. Please provide your order number and the email address associated with your purchase so our team can locate your account and assist you directly. We apologize for the inconvenience and appreciate your patience. We hope to have the opportunity to make this experience better for you. ❤️

Reply from NebrooAug 24, 2026

Thank you so much for your wonderful feedback, Shotzie! We're delighted to hear that Larry was able to patiently guide you through attaching the smaller earpiece and quickly resolve the issue. His kindness, professionalism, and willingness to take the time to help are exactly what we strive for in our Customer Service team. We'll be sure to share your kind words with Larry. Thank you for recognizing his excellent service and for choosing Nebroo! ❤️

Reply from NebrooAug 24, 2026

Thank you for your kind feedback! We're delighted to hear that our representative was professional, knowledgeable, and polite throughout your interaction. We truly appreciate you taking the time to recognize the quality of service you received. Thank you for choosing Nebroo! ❤️