Average
Based on 1,078 reviews
Nebroo3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Improve your hearing without breaking the bank - For Americans with mild to moderate hearing loss: without a prescription, costly audiologist visits and expensive hearing aids. You are just one step away from Hearing clearly again. Americans that suffer from mild/moderate hearing loss don’t need to visit a doctor or spend thousands on hearing aids anymore.
Nebroo (nebroo.com) has 1,078 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
1,078 approved reviews, newest moderated first
Edward J. H.
Thanks to Marianne at Nebroo, I am getting my refund. THANKYOU!!!
Reply from NebrooAug 12, 2026
Thank you for your kind feedback! We're so glad to hear that Marianne was able to assist you with your refund. We'll be sure to share your appreciation with her. Thank you for giving Nebroo a try, and we truly appreciate your feedback!
Barbara Hollie B.
I ordered the Nebroo hearing aids because they advertised clarity (which I have an issue with). I received the hearing aids on 8/3/26 and tried to fit them in my ears, but they did not fit.. Now, I have tried to contact them to get a refund address, which I think should be included in the package. I have sent emails and they say they will contact me shortly - NO CONTACT. I have been on hold for 40 minutes as of now and noone is answering the phone. I want to return them and I expect a full refund.
Reply from NebrooAug 12, 2026
Thank you for sharing your feedback. We're sorry the hearing aids were not a suitable fit and for the difficulty you've experienced trying to reach our team. We have been experiencing issues with our communication channels, which unfortunately affected our response times and callbacks. We sincerely apologize for the frustration this caused. We'd like to assist with your return and refund request. Please provide your order number or the email address associated with your purchase so our team can review your case and help with the next steps. Thank you for your patience and for bringing this to our attention.
Tony W.
Reg was knowledgeable, polite and very helpful. Took care of my issue quickly. Much appreciated!
Reply from NebrooAug 12, 2026
Thank you for your kind feedback! We're delighted to hear that Reg was knowledgeable, polite, and helpful, and that he was able to resolve your issue quickly. We'll be sure to share your appreciation with him. Thank you for choosing Nebroo!
Jen C.
Nebroo is a wonderul company that sells awesome products! Their support team is the best I have encountered in ages! My son recently bought a pair of hearing aids and when I emailed Nebroo about some issues he was having, they responded to my email so quickly and they also provided us with solutions to the issues we were having. I wish so much that more companies were as in sync with their customers as Nebroo.
Reply from NebrooAug 12, 2026
Thank you so much for your wonderful feedback! We're thrilled to hear that our support team responded quickly and provided helpful solutions for your son. Knowing that you felt heard, supported, and well taken care of means so much to us. We truly appreciate your kind words and your recognition of our team's commitment to staying connected with our customers. Thank you for choosing Nebroo! 💙
Judith K.
CUSTOMER SERVICE GENTLEMAN MARK WAS VERY CONCERNED ABOUT MY ISSUES AND RESOLVE MY CONCERN.
Reply from NebrooAug 12, 2026
Thank you for your kind feedback! We're glad to hear that Mark took the time to listen to your concerns and was able to resolve the issue for you. His care and dedication to helping customers are truly appreciated. We'll be sure to share your kind words with Mark. Thank you for choosing Nebroo!
Debi
Shiela, the customer service representative I spoke with is wonderful to work with! I called to cancel my order after having second thoughts on the cost. Not that the cost was unreasonable, it was just really too far out of my budget when I added the “extras” I originally thought were included in the advertisement. She was able to significantly reduce the cost to me, and make the purchase more doable. She was pleasant, patient and courteous throughout the call. Life would be so much easier at times if all customer service representatives were as accommodating and easy to work with! She is a definite keeper for Nebroo, and I hope they recognize her worth directly!
Reply from NebrooAug 12, 2026
Thank you so much for your wonderful feedback! We're delighted to hear that Shiela was able to listen to your concerns, find an option that worked better for your budget, and make the experience a positive one. Her patience, courtesy, and willingness to help are exactly what we value in our customer service team. We'll be sure to share your kind words with Shiela and recognize her for the exceptional service she provided. Thank you for choosing Nebroo!
Julie
My phone call today with Abby went very well. She answered some of my questions and informed me of my options. She is very clear-spoken and made sure I understood my options.
Reply from NebrooAug 12, 2026
Thank you for your kind feedback! We're delighted to hear that Abby was clear, informative, and took the time to make sure you understood your options. We're glad your call went so well and that she was able to answer your questions. We'll be sure to share your kind words with Abby. Thank you for choosing Nebroo!
G “Flatscat” S.
These folks are scam artist. Do not buy these they are junk. If you want to return them no one answers the customer support line. And if you read the return info your have to pay for the shipping back and it is out of the US so it is going to cost you a minimum of $30 plus to send back even if you managed to get a hold of someone
Reply from NebrooAug 12, 2026
Thank you for sharing your feedback. We're sorry to hear that the hearing aids did not meet your expectations and that you experienced difficulty reaching our support team. We have been experiencing issues with our communication channels, which unfortunately affected our response times. We sincerely apologize for the frustration this caused. We'd appreciate the opportunity to review your concerns and assist you with the return process. Please provide your order number or the email address associated with your purchase so our team can look into your case. Thank you for bringing this to our attention. We appreciate the opportunity to help.
