NebrooReviews of nebroo.com

Reply from NebrooJul 6, 2026

Thank you for taking the time to share your experience! While we're sorry to hear that one of your hearing aids arrived nonfunctional, we're delighted that Larry was able to assist you with patience and professionalism. It's great to know he thoroughly walked you through the troubleshooting process, provided helpful charging guidance, and quickly arranged a replacement at no additional cost. We'll be sure to share your kind words with Larry. Thank you for recognizing our team's commitment to supporting our customers, and thank you for choosing Nebroo. We truly appreciate your trust and support!

Reply from NebrooJul 6, 2026

Thank you for taking the time to update your review. We're pleased that we were able to connect with you and resolve your concerns by processing your full refund. We appreciate your patience and understanding while we worked through the communication issues. We also sincerely apologize for the difficulties you experienced reaching our support team. Thank you for giving us the opportunity to make things right, and we truly appreciate your updated feedback.

Reply from NebrooJun 26, 2026

Thank you for sharing your feedback, Dale. We’re sorry to hear that the hearing aids did not meet your expectations and that you've experienced issues with feedback, sound quality, and difficulty reaching our support team. We have recently experienced issues with our phone lines and support channels, which may have contributed to delays in communication, and we sincerely apologize for the inconvenience. We would like the opportunity to review your case and help address your concerns. Please send us the phone number and email address associated with your order, and a member of our team will contact you directly to assist. Thank you for bringing this to our attention.

Reply from NebrooJun 26, 2026

Thank you for sharing your feedback, Suzette. We’re very sorry to hear about your experience and understand how frustrating it has been trying to reach our support team and obtain assistance with your return. We have recently experienced issues with our phone lines, which may have contributed to the dropped calls and communication delays, and we sincerely apologize for the inconvenience. We also understand your concerns regarding the product and the missed callback. We would like the opportunity to review your case and help move this forward. Please send us the phone number and email address associated with your order, and a member of our team will contact you directly to assist.

Reply from NebrooJun 26, 2026

Thank you for your wonderful feedback! We're thrilled to hear that Marcus was able to help you find the right solution with the Bluetooth upgrade. It's especially rewarding to know that you're now using your hearing aids every day and that they've made such a positive difference in your daily life. We'll be sure to share your kind words with Marcus. Thank you for choosing Nebroo—we're delighted to be part of your journey to better hearing!

Reply from NebrooJun 26, 2026

Hello Cynthia! Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating it must have been when one of your hearing aids stopped working and you were unable to reach our support team. We have recently experienced issues with our phone lines, which may have contributed to the long hold times and communication delays, and we sincerely apologize for the inconvenience. We also want to clarify that Nebroo does not charge a fee to request a return or refund. We would like the opportunity to review your case and assist you directly. Please send us the phone number and email address associated with your order, and a member of our team will contact you to help resolve your concerns.

Reply from NebrooJun 26, 2026

Hi Mary! Thank you for sharing your feedback. We sincerely apologize for the frustration you experienced while trying to reach our support team. We understand how disappointing it is to wait over an hour only to have the call disconnected. We have recently experienced issues with our phone lines, which may have contributed to the long hold times and dropped calls, and we are sorry for the inconvenience. We understand your concerns regarding the return process and would like the opportunity to assist you directly. Please send us the phone number and email address associated with your order, and a member of our team will contact you to help with your return request.

Reply from NebrooJun 26, 2026

Thank you for taking the time to share your experience, Shannon. We sincerely apologize for the frustration and inconvenience you and your husband have experienced throughout this process. We understand your concerns regarding the product, communication delays, refund status, and the challenges you've encountered while trying to reach our support team. We have recently experienced issues with our phone lines and support channels, which contributed to longer wait times and communication delays, and we are sorry for the impact this has had on your experience. We would like the opportunity to review the status of your refund and your case in detail. A member of our team will contact you directly to investigate and assist further.