Average
Based on 324 reviews
NeedTags3.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
NeedTags is a highly reputable and reliable online platform that specializes in providing vehicle registration services for California vehicle owners. With a strong track record of customer satisfaction, NeedTags has established itself as a trusted source for individuals and businesses seeking efficient and hassle-free vehicle registration solutions.
NeedTags (needtags.com) has 324 customer reviews on Folks Told, with an average rating of 3.2 out of 5.
324 approved reviews, newest moderated first
Karen
Prompt and responsive, very easy to use the website and request form
Reply from NeedTagsJul 22, 2024
We appreciate your review Karen! Our promise is to continue providing Californian's with top notch DMV vehicle registration services.
Doug B.
The experience with Needtags was first class all the way. Some outstanding items were needed and communication and responsiveness was fantastic. Well done Needtags.
Reply from NeedTagsJul 22, 2024
It was our pleasure Doug. Thank you for allowing us to assist you!
nyala
Jane was very helpful. 5stars for her
Reply from NeedTagsJul 13, 2024
Thanks so much for taking the time to leave us a 5-star rating, Nyala - it's much appreciated!
MohammadMiya N.
The did nice job
Reply from NeedTagsJul 13, 2024
Hello Mohammad! We’re really grateful and appreciate you taking the time to share your rating with us.
inouye
The person I talked to was very helpful and she put me at ease. i have never used or heard of needtags in the 28 years I worked for DMV i their computer support unit and neither has my coworkers. the one thing I can say is that the redirect from the DMV page to your page should not be as covert as it is
Reply from NeedTagsJul 13, 2024
Thank you Inouye! We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.
Reimah R.
This was a great way to get my missing tags. However, I didn't do anything wrong. I paid my registration on time and then somehow never got my new stickers. I shouldn't have to pay $92.06 to replace something that I never got in the first place.
Reply from NeedTagsJul 13, 2024
Thanks for sharing your rating with us and the community.
ronne
$49 service fee is ridiculous.
Reply from NeedTagsJul 11, 2024
Thank you for your review Ronne. Although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. Please contact our customer care department if we can be of any further assistance.
Kaye R.
Beware of this company. I wanted to transfer an old car to my name and have it registered. I went into the DMV website but I was redirected to Needtags. I did not think too much about it because a lot of institutions do that where another company manages payments, etc. I paid the initial $149, thinking that covers all the costs, but apparently, it did not. There never really is transparency with the charges they give you. Today, I was charged a total of $590 in my account. I don’t know what the first payment was for, but if it was a processing fee, it is still exorbitant. The entire transfer and registration costs 445. Purchasing this car was a big step into a new life for me, but this is just unfortunate.
Reply from NeedTagsJul 9, 2024
Thank you for your review Kaye. All fees are displayed to our customers prior to checkout, and we include the breakdown of the fees in the invoice we email you once your title transfer is processed... along with your instant DMV registration e-card download. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” As for the benefits of utilizing our service, although the title transfer interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. Please contact our customer care department if we can be of any further assistance.
