Average
Based on 324 reviews
NeedTags3.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
NeedTags is a highly reputable and reliable online platform that specializes in providing vehicle registration services for California vehicle owners. With a strong track record of customer satisfaction, NeedTags has established itself as a trusted source for individuals and businesses seeking efficient and hassle-free vehicle registration solutions.
NeedTags (needtags.com) has 324 customer reviews on Folks Told, with an average rating of 3.2 out of 5.
324 approved reviews, newest moderated first
Ron H.
This company charged me $150. which I THOUGHT was a great price for title transfer and registration. After I paid it, I get a email reading that they debited my account for an addition $138. for title/registration when I called them I was told the initial $150. was a service charge. So I cancelled my order and they have yet to refund my money.
Cesar R.
Scammers! They may their site official, so people accidentally pay for their "service" when paying your tags is free if you go to the correct site. Why do these companies exist if it's not to scam people? I contacted the BBB, and they refuse to assist because they believe they cannot do anything about the price, but they failed to note the complaint about being a FRAUDULENT business. Why is the BBB not concerned about these fraudulent companies? So, are they also protecting fraud? They are a total joke!
George S.
They overcharge insanely (100$ extra). Make sure to renew your registration on the DMV website itself, not needtags.com. AVOID THESE SCAMMERS AT ALL COSTS.
Reply from NeedTagsJul 4, 2024
Thank you for your review George! NeedTags provides registration services to tens of thousands of vehicle owners each month. Although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support... yay!!! All fees are displayed to our customers prior to checkout, and we include the breakdown of the fees in the invoice we email you immediately after checkout... along with your instant DMV registration e-card. NeedTags strives to provide full transparency at all times. We are not the DMV and make absolutely no claims to that effect. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” Please contact our customer care department if we can be of any further assistance.
Maria C.
They charged me $72 over for "service" fee! I couldn't find my renew her notice so I couldn't remember how much it was. So frustrating especially in times like these. Never doing this again! It's better to go to the grocery store apparently some have a machine you can pay it there.
Reply from NeedTagsJul 4, 2024
Thank you for your review Maria! NeedTags provides registration services to tens of thousands of vehicle owners each month. Although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support... yay!!! All fees are displayed to our customers prior to checkout, and we include the breakdown of the fees in the invoice we email you immediately after checkout... along with your instant DMV registration e-card. NeedTags strives to provide full transparency at all times. We are not the DMV and make absolutely no claims to that effect. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” Please contact our customer care department if we can be of any further assistance.
CYNTHIA K.
These are thieves and scammers! Please do not be foolish, and go through the official DMV website like I should have.
Reply from NeedTagsJul 4, 2024
Thank you for your review Cynthia! NeedTags provides registration services to tens of thousands of vehicle owners each month. Although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support... yay!!! All fees are displayed to our customers prior to checkout, and we include the breakdown of the fees in the invoice we email you immediately after checkout... along with your instant DMV registration e-card. NeedTags strives to provide full transparency at all times. We are not the DMV and make absolutely no claims to that effect. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” Please contact our customer care department if we can be of any further assistance.
Ron
The downloaded registration document which they claim is valid is NOT valid because the downloaded document cannot contain the official State of California seal. They claim that the one they mail DOES have the official seal. But is you are only paying for their service so that you can have an immediate official registration document without waiting for the mail, then you are being scammed, and they do not give refunds.
BCG
Do not use this company. I paid for my tags and overnight delivery. They said the shipper lost the parcel and to contact the shipper. Their customer service is horrible and I never received my tags! I asked for my money back or replacement tags and they did not do either. They charged me the money and kept it because they sure did not send my tags to me. This is a scam company. Do not use
Emma A.
I placed an order to renew my registration, (I was late… it slipped my mind) I received a confirmation email instantly letting me know my order was processed. I received a digital copy of my registration. my registration and stickers arrived the next day!! This must be the best thing out here!! I avoided standing in a long line at the DMV and I was able to provide my landlord the digital copy of my registration.. 2 birds 1 stone!!
