Bad
Based on 18 reviews
EastRise Credit Union1.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At EastRise, we believe that banking should be a source of personal strength and peace of mind. Here, it’s about people, relationships, and using finance to empower our members. Because everyone deserves a stronger and more sustainable financial future.That’s why we go above and beyond to provide the financial tools and guidance that protect the well-being of our people and communities, extending our Vermont roots to provide a sense of belonging to members everywhere.From trusted digital banking and a relationship-first approach to affordable home ownership and green lending, we rise to the challenges of each new day and raise the bar for everyone.Because EastRise is committed to doing better and creating better experiences for our members, both in banking and in life.That commitment is what makes all the difference.
EastRise Credit Union (nefcu.com) has 18 customer reviews on Folks Told, with an average rating of 1.6 out of 5.
18 approved reviews, newest moderated first
Michel M.
Small business go anywhere else. These people don't care about you they want to take your money not help you grow it. I wish I knew this bank would become the McDonald's of banks as soon as I switched to them. I should have stayed at Opportunities. Now I'm stuck with these skeezballs until I figure out how to cut ties.
WENDI A.
We received a fraud alert for $0. My husband’s card. I called to confirm it was a transaction that was never completed. My husband called cause it was his card. They told him to release the hold on his card himself. Spoke with a supervisor Edward who not help me and stated my husband had to call. As of now 2 calls from me and 2 from him. Still waiting to get the hold released. The call hold time, each time gets longer. Been with Vsecu and NEFCU for years. Separately they were great credit unions. Now it’s frustrating to say the least.
Mark M.
When FEFCU and VSECU merged they told us it would be great for us (customers). It has been anything but. Before the credit unions merged, I would never wait on hold with VSECU. Since the merger, the wait is routinely 4-5 minutes. I travel to England quite a bit to visit family. I always call VSECU and tell them the dates and the country, and my ATM card always worked. This most recent trip it did not. I called from overseas and they said stop in and get a new card. It would be quite easy they said. When I returned I stopped in. The teller said it would take 10 - 15 minutes. I said great, I will got to the store and stop back. Thirty minutes later I stopped in and new teller said they had no record of a request but if I could wait 15 minutes they would get me one. How much money was spent on trying to get the merger through and now the rebranding. Will be leaving this credit union as soon as I can get accounts set up at another one.
Alex Z.
In the last year this CU has gone downhill to the point where I'm actively looking for a new CU. 33 years with them and if not for my mortgage I would be gone already. Their on-line billpay is unreliable. 1 out of every 6 payments just doesn't get paid. When I call to tell them they have a problem I'm told that I never even signed on. When I try to show them a screen shot of the conformation they just say they can't receive it. The line is so long now that people give up and leave without being helped. When calling up members are often rerouted to a who knows where answering service who can't help. When you are promised someone who can help will call back within 24 hours nobody calls.
Donna L.
I am so distraught with the changes since the merger. I went to the bank the other day, to withdraw money from my power account, which I have done many, many times, only to find out that I can no longer withdraw money from my power account. I went to put money into my granddaughters account today and I wasn’t able to transfer the funds. I’ve been transferring funds into her account for five years now. I’m just disgusted. The merger has ruined everything. I’ve been with NEFCU since the IBM days and I’m ready to leave and go elsewhere.
Ron
I have been an account holder since the IBM Credit Union days...more than 30 years. Up until Oct/Nov 2023 I would have highly recommended. Since the merger with VSECU the experience and the service at this institution has plummeted. The web interface could be argued to have improved, but loan servicing has become impersonal, rigid, and frustrating. Even in person you have to get past the wall of automation. Asking a teller for anything has them having you enter all the information on your own anyway. Another interesting anecdote going to withdraw cash after hours from an ATM with a newly issued card (because of the merger), having the machine give an error as if the card did not work, then during business hours the next day being told it was because the ATM was out of cash and would not be filled until the next day. The employee asked if I tried the other ATM next to it...that it had cash. I asked if they might put up a sign on the empty one and was simply told again it would be filled tomorrow. Not the same credit union of just a few months ago. Shop around.
Kay B.
They are all about making money & could care less about people. Narcissism to the Max! Use local banks-you will be better off!!! & do not ever work for them. The top few make so much!!! They should pay their employees better. Unbelievable!
Candy B.
They've merged with another credit union and it's been downhill ever since. Money is in the account and card declined, over and over. Fear every time you want to use your card.
