NeoReviews of neo.space

Neo has been the most frustrating onboarding experience we've had with any provider. We're a marketing agency that manages transactional emails and newsletters for our clients. We created accounts on our clients' behalf so we could set them up and handle their day-to-day emails. Neo blocked our accounts without giving any reason, before we had even sent a single email. They then asked us for proof of our intent. We sent our credentials, logs showing our clients' authorization, and even our contracts with them, which is confidential information we should never have had to share. It still wasn't enough. They wanted more, and they're now refusing to refund us. We only wanted to test their platform, and now we're far behind schedule on our client work. I wouldn't recommend Neo to anyone. Stay away from this provider.

Absolutely terrible service I paid for a business email account after my first email they suspended my account. Useless company.

They says on there landing page it's FREE. but it' never free at the end they want payment. complete waste of time.

This site is created by another scammers sitting in endia. Who has suspended my business email account for 1 week. They have charged me the money and also I have purchased the premium version which cost me over $17 AUD. I've contacted their team and they are saying you need to speak to your back to remove the chargeback. Which I have email the bank and they are removing it. But these people are saying we want proof such as screenshot to show you have said that to the bank. I was thinking this email network is run by some pure american but I guess not every person I spoke to is endian their name as follows Deepika Divya Tamil Selvan M Ashish Patil None of these people are professional people to deal with and understand that you should not suspend a customer's business email but resolve the issue with a timely manner and respect towards your customers. I guess the country they from there is no respect towards their customers but instead cares more about money not about long time relation with customers.

Neo is a VERY limited use website builder. It does not have many options for anyone needing more than a super basic website. Their ridiculous 7 day refund policy for a 1 year subscription is not enough time for someone to find out they CANNOT use their platform effectively. I strongly recommend finding another service!

AVOID THIS SITE. This trash and scam site just fraudulently charged me $192 without my consent. You need to know that originally I put no funds in my debit card in its first carding attempt, so I just ignored the email of its failed attempt coz I already expressed my attitude of REJECTING its service by storing no funds in the card. Then, the day after when I transferred some funds from another bank to this debit card for paying medical bills of my grandma in the weekend, Fk it, it COMMITTED A CARDING CRIME AGAIN using my debit card and charged me $192!!! The guy answering my email, Pranali Jadhav, is outrageously cold blooded. I already told him that the funds is for paying medical bill for my grandma and he still REJECTED to refund AFTER HIS SITE COMMITTED A CLEAR CARDING CRIME by malevolently attempting to charge people's card againa and again. For god's sake, THIS IS OBVIOUSLY BREAKING THE LAW IN ANY GODDAMN jurisdiction on planet earth and Pranali Jadhav called it "our policy". What's more interesting? He mentioned clearly in the email himself that "refunds can only be issued if the subscription is cancelled within the first 7 days of the initial purchase". And this is only the SECOND day when I sent them email instructing them to issue a refund back to my debit card. This is a scamming, untrustworthy and unreliable platform. Avoid it at all cost!!!!!!!!!!!

A $10,000 DISASTER: THE MOST DECEPTIVE AND INCOMPETENT VENDOR IN TECH If you are an established business owner, an elite professional, or anyone who values their reputation: STAY AWAY FROM NEO.I am the CEO of a luxury brand with high-end clientele. In just 72 hours, Neo’s sheer incompetence and pattern of deception have cost my company over $10,000 in operational damages.This isn't just a "bad app"—it is a corporate liability. The Deception: I sent 13 messages begging for a simple email forwarding setup. Their "support" team looked me in the eye (digitally) and LIED, claiming it was technically impossible to add more than three emails. The moment I mentioned a formal report and legal escalation? The "impossible" became possible in two seconds.They aren't limited by their tech; they are limited by a lazy, deceptive culture that refuses to work for the clients who pay them. The "Prison-Grade" Product: They lure you in with a "free website" that is an absolute embarrassment. It looks like it was designed in a prison cell in 1995.For a high-end company, using Neo is brand suicide. It makes a million-dollar operation look like a $3 scam. The Customer Service Insult: Their support is a 0/10. They are rude, dismissive, and obsessed with "closing tickets" rather than solving problems. I have spent thousands on attorneys, crews, and specialized tech support, only to have Neo sabotage my Grand Re-Opening by refusing to forward the very emails I purchased from them. They don't provide solutions; they provide manuals and excuses. Final Verdict: Neo is "cheap" because they are worthless. They are a parasite to growing businesses. I have spent more time fighting their "tech support" than I have running my empire. To the Neo Management: Do not bother with a canned, automated response. You’ve ignored 13 emails; don't start pretending you care now that the truth is public. TO ALL BUSINESS OWNERS: Run for the hills. Your time, your brand, and your bank account are not safe here.

I requested a downgrade of my email account from three users to one several days ago. I no longer need the additional users. Since then: • No response from support • Downgrade has not been processed • I cannot remove my credit card unless I add another one • My billing date is approaching This creates a situation where I may be charged for services I have already asked to cancel. If the full amount is charged despite my downgrade request, I will initiate a chargeback with my bank, as I have documented proof of my request and the lack of response. This feels like being trapped into continued billing with no proper customer support. Looks like a scam.